# Accessing Editor URGENT **URL:** \ **Category:** Get Help\ **Created:** [July 17, 2021, 4:12pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023 "2021-07-17T16:12:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![zakakatz](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zakakatz](https://forum.adalo.com/u/zakakatz)\ **Post date:** [July 17, 2021, 4:12pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/1 "2021-07-17T16:12:15Z")
Is anyone else unable to access their apps after logging in? I am being kicked right into the workflow to create my first app, and can’t access any of my previous build apps. ---
**Author:** ![Fused](https://avatars.discourse-cdn.com/v4/letter/f/e9a140/32.png) [@Fused](https://forum.adalo.com/u/Fused)\ **Post date:** [July 17, 2021, 4:56pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/2 "2021-07-17T16:56:45Z")
Same here! Did Adalo just kick you off when you were logged in? ---
**Author:** ![bioveneris](https://avatars.discourse-cdn.com/v4/letter/b/4af34b/32.png) [@bioveneris](https://forum.adalo.com/u/bioveneris)\ **Post date:** [July 17, 2021, 6:02pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/3 "2021-07-17T18:02:47Z")
Same here !! Is adalo down today? ---
**Author:** ![ben1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben1/32/1040_2.png) [@ben1](https://forum.adalo.com/u/ben1)\ **Post date:** [July 17, 2021, 6:06pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/4 "2021-07-17T18:06:01Z")
Hey everyone. As far as I can see there have been no alarms from any of our server alerts. I am able to access the editor, my apps, and builds are functioning as far as I am seeing. Can you try on another browser and incognito? ---
**Author:** ![zakakatz](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zakakatz](https://forum.adalo.com/u/zakakatz)\ **Post date:** [July 17, 2021, 6:08pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/5 "2021-07-17T18:08:26Z")
Same things happen in private browsing. ---
**Author:** ![ben1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben1/32/1040_2.png) [@ben1](https://forum.adalo.com/u/ben1)\ **Post date:** [July 17, 2021, 6:19pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/6 "2021-07-17T18:19:40Z")
Did you recently add someone to your team or apps to do collaborative work? ---
**Author:** ![zakakatz](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zakakatz](https://forum.adalo.com/u/zakakatz)\ **Post date:** [July 17, 2021, 6:21pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/7 "2021-07-17T18:21:39Z")
No, haven’t logged in a couple of weeks tbh ---
**Author:** ![zakakatz](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zakakatz](https://forum.adalo.com/u/zakakatz)\ **Post date:** [July 17, 2021, 6:22pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/8 "2021-07-17T18:22:41Z")
I found the direct link to my app in my history, when I enter the url here is what I see ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/a/abdc8ea821e31d02d731cb5c417ebc4268e99de7.png) ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 17, 2021, 6:24pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/9 "2021-07-17T18:24:58Z")
Did you try clearing your cache and cookies? ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/6/69e4986680c6d746348f2342e2388e6268236649.png) ---
**Author:** ![Ash1](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@Ash1](https://forum.adalo.com/u/Ash1)\ **Post date:** [July 17, 2021, 6:36pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/11 "2021-07-17T18:36:06Z")
It seems like there have been issues with Adalo today… The majority of my app components were ‘missing’ for an hour this morning (EU time), my database records were temporarily deleted and the preview function didn’t work for a few hours. My app is also running considerably slower than usual ---
**Author:** ![Fused](https://avatars.discourse-cdn.com/v4/letter/f/e9a140/32.png) [@Fused](https://forum.adalo.com/u/Fused)\ **Post date:** [July 17, 2021, 6:37pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/12 "2021-07-17T18:37:22Z")
@ben1 I can’t log in at all to my account and the password reset is saying that there is no account associated with my email. Is there anything I can do to retrieve my info and log back in? I’ve submitted a support ticket but I haven’t heard back yet. ---
**Author:** ![zakakatz](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zakakatz](https://forum.adalo.com/u/zakakatz)\ **Post date:** [July 17, 2021, 6:39pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/13 "2021-07-17T18:39:39Z")
Yes, I did that, tried on different browser, incognito etc. There is something else going on here. ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 17, 2021, 7:17pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/14 "2021-07-17T19:17:46Z")
@Fused @zakakatz @bioveneris @Ash1 can you take a screen recording of this happening and the steps taken before this happened? ---
**Author:** ![ben1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben1/32/1040_2.png) [@ben1](https://forum.adalo.com/u/ben1)\ **Post date:** [July 17, 2021, 7:23pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/15 "2021-07-17T19:23:16Z")
Hey everyone. I am trying to understand what is happening, in attempt to reproduce it. So far I have not had any success seeing these issues, testing across 4 accounts. @Ash1 I saw an alert from ~2:40am MST where Adalo databases records would have been inaccessible for (based on the alerts time), less than 2 mins. The component problem you were seeing(based on your other forum post) may have been related as well. ---
**Author:** ![zakakatz](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zakakatz](https://forum.adalo.com/u/zakakatz)\ **Post date:** [July 17, 2021, 7:34pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/16 "2021-07-17T19:34:11Z")
> [@ben1](#): > > @Ash1 I saw an alert from ~2:40am MST where Adalo databases records would have been inaccessible for (based on the alerts time), less than 2 mins. The component problem you were seeing(based on your other forum post) may have been related as well. There is nothing earth shattering. I log in, and thinks I’m a new user and won’t let me load my existing app data. [Loom | Free Screen & Video Recording Software | Loom](https://www.loom.com/share/d2d36887ad8e44648441d89383d16787) ---
**Author:** ![Fused](https://avatars.discourse-cdn.com/v4/letter/f/e9a140/32.png) [@Fused](https://forum.adalo.com/u/Fused)\ **Post date:** [July 17, 2021, 7:41pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/17 "2021-07-17T19:41:37Z")
@ben1 I cannot log into my account, it almost seems like it’s been deleted. When I try to log in with my email and password that I believe my account is under it tells me that it’s invalid and when I tried to reset my password via email it tells me that there isn’t an account associated with the email I entered. I don’t know how else I can log in to my account. ---
**Author:** ![ben1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben1/32/1040_2.png) [@ben1](https://forum.adalo.com/u/ben1)\ **Post date:** [July 17, 2021, 8:26pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/18 "2021-07-17T20:26:08Z")
Hey @fused @Ash1 @bioveneris Can you all please submit tickets and we can dig into them individually? I don’t think they are all the same issue. I have resolved the issue for @zakakatz via support ticket as well. ---
**Author:** ![Fused](https://avatars.discourse-cdn.com/v4/letter/f/e9a140/32.png) [@Fused](https://forum.adalo.com/u/Fused)\ **Post date:** [July 17, 2021, 8:38pm UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/19 "2021-07-17T20:38:41Z")
I have already sent mine in 🙂 ---
**Author:** ![Fused](https://avatars.discourse-cdn.com/v4/letter/f/e9a140/32.png) [@Fused](https://forum.adalo.com/u/Fused)\ **Post date:** [July 18, 2021, 1:16am UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/20 "2021-07-18T01:16:28Z")
@ben1 about how long does it take to hear back from support tickets? ---
**Author:** ![Ash1](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@Ash1](https://forum.adalo.com/u/Ash1)\ **Post date:** [July 18, 2021, 7:21am UTC](https://forum.adalo.com/t/accessing-editor-urgent/15023/21 "2021-07-18T07:21:38Z")
@ben1 I’ve already raised my ticket when I noticed the issue yesterday 🙂 Whilst the database records were only unavailable temporarily (although longer than 2 minutes I think?) the missing component issue came and went a few times throughout the day in the end. As I said above the app was also running considerably slower than usual in the previewed (the same issue another user had in the forum post I replied to). Hopefully it’s all resolved today but I haven’t had chance to check yet [Next page](https://forum.adalo.com/t/accessing-editor-urgent/15023.md?page=2)