# Custom action stuck at testing request

**URL:** <https://forum.adalo.com/t/custom-action-stuck-at-testing-request/11232>\
**Category:** Get Help\
**Created:** [April 10, 2021, 7:26am UTC](https://forum.adalo.com/t/custom-action-stuck-at-testing-request/11232 "2021-04-10T07:26:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mourya](https://avatars.discourse-cdn.com/v4/letter/m/f07891/32.png) [@Mourya](https://forum.adalo.com/u/Mourya)\
**Post date:** [April 10, 2021, 7:26am UTC](https://forum.adalo.com/t/custom-action-stuck-at-testing-request/11232/1 "2021-04-10T07:26:02Z")

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I am trying to add a new custom action to our home screen. We have given all API details and when we run the test request it gets stuck at testing request. We know that the test request went through as the record is being reflected in our database but we are not getting any response in adalo. When we try the same thing postman it works fine and returns a response as well.

 ![Screenshot 2021-04-10 at 12.51.44 PM](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/3/3dc614cfb28df2e12b50ac05ab1447b19d5f8bd6.png) ![Screenshot 2021-04-10 at 12.50.50 PM](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/5/5e0073da526a1c4f8dd5649bc90ab0e3bd217fa0.png) ![Screenshot 2021-04-10 at 12.59.18 PM](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/6/68b0f10af58240824b893bd2c9383bc558beca17.png)

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**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\
**Post date:** [April 11, 2021, 5:08am UTC](https://forum.adalo.com/t/custom-action-stuck-at-testing-request/11232/2 "2021-04-11T05:08:20Z")

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Hi Mourya,

Sorry for the late response 🙂

I’m pretty sure your URL is incorrect, please look at your API documentation again and make sure the API base URL is correct.

If that doesn’t help please submit a support ticket.

> **[Submit a Support Ticket](https://info.adalo.com/submit-a-support-ticket)**
>
> Submit a support ticket for the Adalo Support team to help resolve issues, troubleshoot bugs, and offer app guidance.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\
**Post date:** [April 21, 2021, 5:08am UTC](https://forum.adalo.com/t/custom-action-stuck-at-testing-request/11232/3 "2021-04-21T05:08:25Z")

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