# Custom action to Send SMS OTP's response is successful but no OTP being received

**URL:** <https://forum.adalo.com/t/custom-action-to-send-sms-otps-response-is-successful-but-no-otp-being-received/10982>\
**Category:** External Collections, Custom Actions & Collections\
**Created:** [April 4, 2021, 7:57pm UTC](https://forum.adalo.com/t/custom-action-to-send-sms-otps-response-is-successful-but-no-otp-being-received/10982 "2021-04-04T19:57:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Helpee](https://avatars.discourse-cdn.com/v4/letter/h/4da419/32.png) [@Helpee](https://forum.adalo.com/u/Helpee)\
**Post date:** [April 4, 2021, 7:57pm UTC](https://forum.adalo.com/t/custom-action-to-send-sms-otps-response-is-successful-but-no-otp-being-received/10982/1 "2021-04-04T19:57:43Z")

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Facing a bug while using Gupshup’s Two Factor Authentication API to send SMS OTP.

We have been testing this Custom Action for almost 2 weeks now and it was working just fine till March. Since April we randomly stopped receiving the SMS OTPs completely in spite of getting a successful response status. There were no changes whatsoever made from our end. What could be the possible explanation for this?

 ![Adalo1](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/5/5da788ceeb90821c0b1c4b4b491f6135760d10a4.png)

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**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\
**Post date:** [April 4, 2021, 8:14pm UTC](https://forum.adalo.com/t/custom-action-to-send-sms-otps-response-is-successful-but-no-otp-being-received/10982/2 "2021-04-04T20:14:40Z")

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Hi @Helpee,

This is probably a bug on Adalo’s side.

Please submit a support ticket for this issue.

> **[Submit a Support Ticket](https://info.adalo.com/submit-a-support-ticket)**
>
> Submit a support ticket for the Adalo Support team to help resolve issues, troubleshoot bugs, and offer app guidance.

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**Author:** ![Helpee](https://avatars.discourse-cdn.com/v4/letter/h/4da419/32.png) [@Helpee](https://forum.adalo.com/u/Helpee)\
**Post date:** [April 6, 2021, 7:47am UTC](https://forum.adalo.com/t/custom-action-to-send-sms-otps-response-is-successful-but-no-otp-being-received/10982/3 "2021-04-06T07:47:03Z")

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Thanks, @James_App_Maker, we’ve submitted a ticket.