# Custom Domain/DNS Issue **URL:** \ **Category:** Get Help\ **Created:** [April 17, 2020, 3:28pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788 "2020-04-17T15:28:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AJAY](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AJAY](https://forum.adalo.com/u/AJAY)\ **Post date:** [April 17, 2020, 3:28pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/1 "2020-04-17T15:28:19Z")
Not able to set up the custom domain. Create the DNS record a while ago, but just get the infinite wait. Any ideas? ---
**Author:** ![tan97](https://avatars.discourse-cdn.com/v4/letter/t/a183cd/32.png) [@tan97](https://forum.adalo.com/u/tan97)\ **Post date:** [April 17, 2020, 4:09pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/2 "2020-04-17T16:09:31Z")
be a problem with the CNAME I have godaddy so instead of including the entire domain include only the sub domain prefix. use app instead of [app.example.com](http://app.example.com) ---
**Author:** ![AJAY](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AJAY](https://forum.adalo.com/u/AJAY)\ **Post date:** [April 17, 2020, 4:21pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/3 "2020-04-17T16:21:08Z")
Thanks @tan97 tried that already, didn’t work. ---
**Author:** ![ishantanusrivastava](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ishantanusrivastava/32/34947_2.png) [@ishantanusrivastava](https://forum.adalo.com/u/ishantanusrivastava)\ **Post date:** [April 17, 2020, 4:43pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/4 "2020-04-17T16:43:25Z")
Which provider your domain is registered? ---
**Author:** ![AJAY](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AJAY](https://forum.adalo.com/u/AJAY)\ **Post date:** [April 17, 2020, 8:11pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/5 "2020-04-17T20:11:45Z")
Godaddy is the registrar I use ---
**Author:** ![ishantanusrivastava](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ishantanusrivastava/32/34947_2.png) [@ishantanusrivastava](https://forum.adalo.com/u/ishantanusrivastava)\ **Post date:** [April 18, 2020, 7:48am UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/6 "2020-04-18T07:48:26Z")
Go to your DNS Management & create a redirect to [hosting.adalo.com](http://hosting.adalo.com) (via your domain with help CNAME). For more deep tutorial please follow the Adalo Help center ---
**Author:** ![Ben](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben/32/9_2.png) [@Ben](https://forum.adalo.com/u/Ben)\ **Post date:** [April 18, 2020, 2:26pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/7 "2020-04-18T14:26:16Z")
@AJAY feel free to share a screenshot of your dns setup in godaddy. ---
**Author:** ![Ben](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben/32/9_2.png) [@Ben](https://forum.adalo.com/u/Ben)\ **Post date:** [April 19, 2020, 10:09pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/9 "2020-04-19T22:09:32Z")
This varies based on provider, but probably the answer is to have the value in the @ column just be “app” instead of [app.seeva.com](http://app.seeva.com) ---
**Author:** ![AJAY](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AJAY](https://forum.adalo.com/u/AJAY)\ **Post date:** [April 20, 2020, 12:05am UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/10 "2020-04-20T00:05:28Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/1X/1e9e8a1df43bf1926526bcce85e38b56972aeb0f.png) Perfect. Thanks @Ben I would suggest adding where it says “Name: [app.appdomain.com](http://app.appdomain.com) (or just app)” ---
**Author:** ![Neker](https://avatars.discourse-cdn.com/v4/letter/n/c5a1d2/32.png) [@Neker](https://forum.adalo.com/u/Neker)\ **Post date:** [April 27, 2020, 8:30pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/11 "2020-04-27T20:30:15Z")
I’m having the same issue. The testing connection process do not finish. I tried with the cname considering the full structure [app.mysite.com](http://app.mysite.com) and only app. I checked my domain with a dns checker and received that [app.mysite.com](http://app.mysite.com) is working since last week, but I can’t finish the process in the Adalo setting section. Thanks for your help! ---
**Author:** ![AJAY](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AJAY](https://forum.adalo.com/u/AJAY)\ **Post date:** [April 27, 2020, 9:47pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/12 "2020-04-27T21:47:07Z")
My solution was to only use ‘app’ not [app.domain.com](http://app.domain.com). ---
**Author:** ![Neker](https://avatars.discourse-cdn.com/v4/letter/n/c5a1d2/32.png) [@Neker](https://forum.adalo.com/u/Neker)\ **Post date:** [April 27, 2020, 10:06pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/13 "2020-04-27T22:06:53Z")
ok, I tried that without results last week. ---
**Author:** ![Neker](https://avatars.discourse-cdn.com/v4/letter/n/c5a1d2/32.png) [@Neker](https://forum.adalo.com/u/Neker)\ **Post date:** [April 27, 2020, 10:08pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/14 "2020-04-27T22:08:22Z")
@Ben could you help me? I understand that this is some kind of bug. ---
**Author:** ![AJAY](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AJAY](https://forum.adalo.com/u/AJAY)\ **Post date:** [April 28, 2020, 1:52am UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/15 "2020-04-28T01:52:11Z")
I would suggest posting a image of your DNS records so Ben can better help. ---
**Author:** ![bakerofideas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/bakerofideas/32/209_2.png) [@bakerofideas](https://forum.adalo.com/u/bakerofideas)\ **Post date:** [April 28, 2020, 2:29am UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/16 "2020-04-28T02:29:54Z")
@Neker, For your DNS here’s how I have mine setup: ![2020-04-27 21_12_29-29-](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/1X/426cf2019a55518a7278a7ef107cfda70966aa21.png) Then once your DNS passes, under publish \> PWA select your domain and hit save. ![2020-04-27 21_13_28-28-](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/1X/da3c0f89e4eb5c37b2749d21b383fa6b1d5745f1.png) I hope that helps you. Keep all of us posted. ---
**Author:** ![Neker](https://avatars.discourse-cdn.com/v4/letter/n/c5a1d2/32.png) [@Neker](https://forum.adalo.com/u/Neker)\ **Post date:** [April 28, 2020, 11:30am UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/17 "2020-04-28T11:30:40Z")
Hi @bakerofideas! I created the same cname record without results. If I check my dns url with [dnschecker.org](http://dnschecker.org), the results is: [hosting.adalo.com.mysite.com](http://hosting.adalo.com.mysite.com) Do you obtain the same result? When I tried the process in the Adalo site, the test connection process keeps running indefinitely. ---
**Author:** ![bakerofideas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/bakerofideas/32/209_2.png) [@bakerofideas](https://forum.adalo.com/u/bakerofideas)\ **Post date:** [April 28, 2020, 3:51pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/18 "2020-04-28T15:51:38Z")
No. It should come back as only hosting.adalo.com. ---
**Author:** ![Ben](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben/32/9_2.png) [@Ben](https://forum.adalo.com/u/Ben)\ **Post date:** [April 29, 2020, 1:28am UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/19 "2020-04-29T01:28:33Z")
@Neker Can you share a screenshot of your dns setup? ---
**Author:** ![Neker](https://avatars.discourse-cdn.com/v4/letter/n/c5a1d2/32.png) [@Neker](https://forum.adalo.com/u/Neker)\ **Post date:** [April 30, 2020, 1:57am UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/20 "2020-04-30T01:57:08Z")
Hi @Ben attached the screenshot requested. I tried hr only also. ![Captura de Pantalla 2020-04-29 a la(s) 22.53.39](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/1X/1efeaa815faf0eb4a77648ad56eb8be85f1dc523.png) ---
**Author:** ![Ben](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/ben/32/9_2.png) [@Ben](https://forum.adalo.com/u/Ben)\ **Post date:** [April 30, 2020, 7:32pm UTC](https://forum.adalo.com/t/custom-domain-dns-issue/788/21 "2020-04-30T19:32:31Z")
This can vary by DNS provider, but I believe what you need to put for the Alias is just “hr” and not “hr.ohm.uy” [Next page](https://forum.adalo.com/t/custom-domain-dns-issue/788.md?page=2)