# Database does not save the information
**URL:** https://forum.adalo.com/t/database-does-not-save-the-information/9509
**Category:** Get Help
**Created:** [February 22, 2021, 1:22pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509 "2021-02-22T13:22:30Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 22, 2021, 1:22pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/1 "2021-02-22T13:22:30Z")
Hello, I have a problem, my appweb is already working, but when people create their user, I enter the database and the data does not appear, that is, incomplete, the form has the mandatory option
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### Author:  [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)
#### Post date: [February 22, 2021, 3:12pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/2 "2021-02-22T15:12:42Z")
Do you manually add within the database or your users fill out a signup for to get registered in the database? If it’s a form make sure the collection is the **Users’ Collection and the form signs up the user** , if you need help please leave screenshots of what you need help with.
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 22, 2021, 5:46pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/3 "2021-02-22T17:46:58Z")
hello, everything is well configured, 35 users have just created their account, but in the database, only some complete ones appear, I don’t understand why some are complete and others are blank
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### Author:  [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)
#### Post date: [February 22, 2021, 5:55pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/4 "2021-02-22T17:55:05Z")
Because for the form you did update it’s supposed to be **Create**
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 22, 2021, 6:23pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/5 "2021-02-22T18:23:43Z")
step 1 creates the account, step 2 updates it, what I don’t understand is because some are complete and others are not, that must be a problem with adalo, otherwise they should all be blank.
when a user edits or updates their data, the database must be updated as well
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### Author:  [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)
#### Post date: [February 22, 2021, 6:48pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/6 "2021-02-22T18:48:27Z")
It’s probably because your users are not filling out all the data.
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 22, 2021, 7:17pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/7 "2021-02-22T19:17:07Z")
Yes they have to complete all, are obligatory to goes to the next page,if they dont complete they can not go the next page
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### Author:  [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)
#### Post date: [February 22, 2021, 7:24pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/8 "2021-02-22T19:24:57Z")
I would just send in a support ticket.
> **[Submit a Support Ticket](https://info.adalo.com/submit-a-support-ticket)**
>
> Submit a support ticket for the Adalo Support team to help resolve issues, troubleshoot bugs, and offer app guidance.
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### Author:  [@Victor](https://forum.adalo.com/u/Victor)
#### Post date: [February 22, 2021, 7:39pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/9 "2021-02-22T19:39:22Z")
Hi @Santiago,
Do you observe it on “real users” or on test users? Can you reproduce the case by yourself?
What I could imagine, is that user simply closes the app on the 2nd step. If you don’t have any additional verification that all required fields are filled in, then user can re-open the app, get to Home screen directly and continue working with the app.
And the fields will not be filled in.
Best regards, Victor.
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 22, 2021, 8:19pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/10 "2021-02-22T20:19:53Z")
Hi Victor, thanks for the answer, I was seeing that option, what I should do is send an email telling me that they must update their profile or what do you recommend me to do?
make a modal with a view condition that when the app opens it tells you, and did you edit your profile? and there I sent it to the edit section?
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 22, 2021, 8:20pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/11 "2021-02-22T20:20:28Z")
cool bro !! thanks … im going to do that
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 23, 2021, 12:36am UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/12 "2021-02-23T00:36:12Z")
i need help please … this is a problem of adalo … please
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### Author:  [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)
#### Post date: [February 23, 2021, 12:56am UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/13 "2021-02-23T00:56:30Z")
@Santiago
Did you submit a support ticket yet?
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### Author:  [@Victor](https://forum.adalo.com/u/Victor)
#### Post date: [February 24, 2021, 9:36am UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/14 "2021-02-24T09:36:29Z")
Hi @Santiago,
I would do the following:
- have a property “profile filled in” in Users collection
- mark this property as “false” upon registration
- on 2nd screen after sign up, after user has filled in profile details, mark this property as “true”
Then, you have 2 possible options:
- (a) on the home screen, put some label with text “Please fill in profile details”. And then make it conditionally visible, if “profile filled in” = FALSE. And direct a user to profile details.
- (b) you can force the users to fill in all profile details. I usually to that with the conditional action, when user gets to the home screen, I add action on-screen-enter which directs the user to a profile fill in screen.
Best,
Victor
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 24, 2021, 6:21pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/15 "2021-02-24T18:21:47Z")
yeah! thanks for all
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### Author:  [@Santiago](https://forum.adalo.com/u/Santiago)
#### Post date: [February 24, 2021, 6:22pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/16 "2021-02-24T18:22:36Z")
Thanks Victor, I always see your tutorials on YouTube, they help me a lot! You’re a genius
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### Author:  [@system](https://forum.adalo.com/u/system)
#### Post date: [March 6, 2021, 6:22pm UTC](https://forum.adalo.com/t/database-does-not-save-the-information/9509/17 "2021-03-06T18:22:48Z")
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