# Error - "We weren’t able to verify your App Store Connect Credentials."

**URL:** <https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861>\
**Category:** Get Help\
**Created:** [March 22, 2025, 9:30am UTC](https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861 "2025-03-22T09:30:45Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Fb1](https://avatars.discourse-cdn.com/v4/letter/f/f04885/32.png) [@Fb1](https://forum.adalo.com/u/Fb1)\
**Post date:** [March 22, 2025, 9:30am UTC](https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861/1 "2025-03-22T09:30:45Z")

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Hi,

After trying to go through the TestFlight upload, I got an error message after pressing Save and Continue saying:

"We weren’t able to verify your App Store Connect Credentials.

Invalid username and password combination. Used \*\*\*@gmail.com’ as the username."

* * *

I have retyped the Apple ID password and email in many times and it is definitely correct. I was wondering if anyone knew why the error is happening and what to do about it?

Thanks

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**Author:** ![Victor](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/victor/32/2054_2.png) [@Victor](https://forum.adalo.com/u/Victor)\
**Post date:** [March 25, 2025, 7:16am UTC](https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861/2 "2025-03-25T07:16:54Z")

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Hi @Fb1,

I had such error several times. It either disappeared by itself in a few hours, or there was an issue with Apple Developer account on the Apple side.  
You may want to contact Adalo support here [Right Desk](https://info.adalo.com/submit-a-support-ticket), they may have more info in the logs.

Best,  
Victor.

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**Author:** ![Fb1](https://avatars.discourse-cdn.com/v4/letter/f/f04885/32.png) [@Fb1](https://forum.adalo.com/u/Fb1)\
**Post date:** [March 27, 2025, 9:43pm UTC](https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861/3 "2025-03-27T21:43:26Z")

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Hi Victor,

Thanks very much for the advice,

Unfortunately it still isn’t working so I’ve used the link to contact Adalo to see if they can fix it.

Regards,

Finn

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**Author:** ![Dilon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/dilon/32/39815_2.png) [@Dilon](https://forum.adalo.com/u/Dilon)\
**Post date:** [March 30, 2025, 5:06pm UTC](https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861/4 "2025-03-30T17:06:46Z")

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Finn, I’m not sure if it would be the same case but worth checking out if you still see the issue! : [Problem to publish a new version - #9 by dilon\_perera](https://forum.adalo.com/t/problem-to-publish-a-new-version/51132/9)

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**Author:** ![Fb1](https://avatars.discourse-cdn.com/v4/letter/f/f04885/32.png) [@Fb1](https://forum.adalo.com/u/Fb1)\
**Post date:** [April 2, 2025, 6:47pm UTC](https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861/5 "2025-04-02T18:47:51Z")

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Hi Dilon,

I tried that out and it is working now!

Thanks,

Finn

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\
**Post date:** [April 14, 2025, 2:42am UTC](https://forum.adalo.com/t/error-we-weren-t-able-to-verify-your-app-store-connect-credentials/54861/7 "2025-04-14T02:42:50Z")

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Closed on April 14, 2025, 2:42am UTC

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