# I can't download a specific collection as a CSV file **URL:** \ **Category:** Get Help\ **Created:** [June 12, 2026, 9:06am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153 "2026-06-12T09:06:45Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![YusakuTomikawa](https://avatars.discourse-cdn.com/v4/letter/y/ec9cab/32.png) [@YusakuTomikawa](https://forum.adalo.com/u/YusakuTomikawa)\ **Post date:** [June 12, 2026, 9:06am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153/1 "2026-06-12T09:06:45Z")
Hello, I need some help with a database issue. I tried to download a collection containing about 540 records as a CSV file, but even after waiting for a while, the download didn’t complete. When I checked the console log in the developer tools, it kept outputting “CSV Export result: {status: ‘STARTED’}” repeatedly. Even after waiting long enough to see about 1,000 of these logs, it still didn’t finish. When I tried downloading another collection containing about 440 records, it worked, so it seems to be an issue specific to this collection. The only thing I can think of is that there might be some strange data mixed in, but I couldn’t figure out which specific data was causing the problem. I’m not sure what the difference is compared to when I was able to download this collection before. I tried deleting the relationship fields I added later, but that didn’t fix the issue. In the worst-case scenario, I’ll have no choice but to create a new page and build a feature to migrate data created during a specific period to a different collection. I’d really appreciate your help. Thank you in advance. ---
**Author:** ![Dilon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/dilon/32/39815_2.png) [@Dilon](https://forum.adalo.com/u/Dilon)\ **Post date:** [June 12, 2026, 9:13am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153/2 "2026-06-12T09:13:19Z")
Hi @YusakuTomikawa, There’s an ongoing issue where, CSV exports fail for any table whose name contains multibyte (non-Latin) characters — Cyrillic, Japanese, etc. It might be the issue you’re facing, have you submitted a [support ticket](https://info.adalo.com/submit-a-support-ticket)? Or else, send me your app link (with the App ID) and the table/collection name you’re trying to do the export in a DM. Thank you and have a great day! ---
**Author:** ![YusakuTomikawa](https://avatars.discourse-cdn.com/v4/letter/y/ec9cab/32.png) [@YusakuTomikawa](https://forum.adalo.com/u/YusakuTomikawa)\ **Post date:** [June 15, 2026, 3:33am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153/3 "2026-06-15T03:33:42Z")
Thank you for your reply. I see—so that’s the situation. I was planning to submit a support ticket if posting on the forum didn’t resolve the issue, so thank you for letting me know. I just submitted a support ticket, so please take a look. Thank you. ---
**Author:** ![Dilon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/dilon/32/39815_2.png) [@Dilon](https://forum.adalo.com/u/Dilon)\ **Post date:** [June 15, 2026, 4:45am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153/6 "2026-06-15T04:45:54Z")
You’re very welcome and thank you for submitting the ticket, shared this discussion URL with the team too! Will keep you updated on the progress and have a great day! ---
**Author:** ![Dilon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/dilon/32/39815_2.png) [@Dilon](https://forum.adalo.com/u/Dilon)\ **Post date:** [June 16, 2026, 7:16am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153/7 "2026-06-16T07:16:34Z")
Hi @YusakuTomikawa, this issue should be fixed now! Could you check again and let here know? Thank you and have a great day! ---
**Author:** ![YusakuTomikawa](https://avatars.discourse-cdn.com/v4/letter/y/ec9cab/32.png) [@YusakuTomikawa](https://forum.adalo.com/u/YusakuTomikawa)\ **Post date:** [June 17, 2026, 3:20am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153/8 "2026-06-17T03:20:40Z")
Awesome! Thank you! OMG! You’ve even fixed the garbled characters caused by URL encoding! Wow… this is revolutionary. I’d just been putting up with it, thinking there was nothing I could do about the URL issue since it’s a language barrier. Thank you so much! ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [June 19, 2026, 3:21am UTC](https://forum.adalo.com/t/i-cant-download-a-specific-collection-as-a-csv-file/67153/9 "2026-06-19T03:21:05Z")
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