# I have a major account issue and am being neglected by support

**URL:** <https://forum.adalo.com/t/i-have-a-major-account-issue-and-am-being-neglected-by-support/28502>\
**Category:** General Discussion\
**Created:** [June 20, 2022, 7:58pm UTC](https://forum.adalo.com/t/i-have-a-major-account-issue-and-am-being-neglected-by-support/28502 "2022-06-20T19:58:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Berodela](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@Berodela](https://forum.adalo.com/u/Berodela)\
**Post date:** [June 20, 2022, 7:58pm UTC](https://forum.adalo.com/t/i-have-a-major-account-issue-and-am-being-neglected-by-support/28502/1 "2022-06-20T19:58:13Z")

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I have a major issue since friday, I am a pro plan customer and haven’t received a single reply from support in three days. My whole account is down. All my apps are unreachable; my editor page doesn’t stop loading and even though I have submited lots of support tickets, I haven’t received a single reply.

I have clients calling me to understand why their apps are down and projects to finish, but I am completely in the dark here, receiving zero answers.

I don’t know what to do.

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**Author:** ![Berodela](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@Berodela](https://forum.adalo.com/u/Berodela)\
**Post date:** [June 20, 2022, 8:01pm UTC](https://forum.adalo.com/t/i-have-a-major-account-issue-and-am-being-neglected-by-support/28502/2 "2022-06-20T20:01:54Z")

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@Ben @David @Kyle @anon78309838 @jessehaywood .

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**Author:** ![Dilon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/dilon/32/39815_2.png) [@Dilon](https://forum.adalo.com/u/Dilon)\
**Post date:** [June 21, 2022, 6:07am UTC](https://forum.adalo.com/t/i-have-a-major-account-issue-and-am-being-neglected-by-support/28502/3 "2022-06-21T06:07:12Z")

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