# IAP Problem: Product unavailable **URL:** \ **Category:** Get Help\ **Created:** [July 11, 2021, 11:21pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783 "2021-07-11T23:21:09Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 11, 2021, 11:21pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/1 "2021-07-11T23:21:10Z")
I’m getting this error everytime I upload an app to the playstore. It doesn’t matter if its through unity or this site. I’m thinking it could be my setup or something else, but I dont know what is wrong or why this error keeps popping up. Could you help? If i went ahead and published my app, would the IAP’s be avaliable? ![Screenshot_20210711-181748_Google Play Store](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/e/ed408b5d17e192dc1548123821e9a6cf9546c59c.jpeg) ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 11, 2021, 11:32pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/2 "2021-07-11T23:32:04Z")
Hi Km, Did you make sure you saved the in-app product in the google play console for IAP? You can read the guides here: > **[Digital Purchases for In-App Purchases](https://help.adalo.com/component-basics/marketplace-components/single-use-in-app-purchases#android-setting-up-digital-in-app-purchases)** > > Follow along with this help document to set up your Single Use In-App Purchases component: Digital Purchases. Also, if you’re using dynamic product id’s, make sure there are NO spaces. ---
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 11, 2021, 11:33pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/3 "2021-07-11T23:33:22Z")
Yes. The thing is that I get that error on this platform and Unity. I dont know why. I do have an underscore in the name. ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 11, 2021, 11:34pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/4 "2021-07-11T23:34:01Z")
Are you using dynamic product id’s? ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/c/cca95cd30a75f948bc73760032fbdb8131973328.png) ---
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 11, 2021, 11:34pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/5 "2021-07-11T23:34:28Z")
ch\_11 Is the name of the product. No. How do I do that? ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 11, 2021, 11:35pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/6 "2021-07-11T23:35:38Z")
If you’re not using dynamic product id’s there should be no problem. did you fill out the iOS product id? ---
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 11, 2021, 11:36pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/7 "2021-07-11T23:36:24Z")
I have not done IOS yet. I’m currently working on android first. I’ll take care of IOS once I update my information. ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 11, 2021, 11:39pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/8 "2021-07-11T23:39:00Z")
That might be the problem. I myself haven’t used the IAP component so I can’t verify that this is true. @ben1 @anon78309838 could probably confirm if this is true. (or anyone from the Adalo team) I think the best thing to do here is to submit a support ticket. > **[Submit a Support Ticket](https://info.adalo.com/submit-a-support-ticket)** > > Submit a support ticket for the Adalo Support team to help resolve issues, troubleshoot bugs, and offer app guidance. ---
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 11, 2021, 11:39pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/9 "2021-07-11T23:39:51Z")
I’ll go ahead and submit a ticket then. Thanks. ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 11, 2021, 11:40pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/10 "2021-07-11T23:40:24Z")
No problem. I’m sorry if I didn’t help that well. 🙂 ---
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 11, 2021, 11:41pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/11 "2021-07-11T23:41:32Z")
You’re fine. You did point out the ticket feature i could use. ---
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 11, 2021, 11:42pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/12 "2021-07-11T23:42:31Z")
how do I do the link to app editor on the ticket? ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [July 11, 2021, 11:43pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/13 "2021-07-11T23:43:32Z")
It looks like this: [https://app.adalo.com/apps/6df56d12-ee36-4284-b802-bb1d9bc9b224/screens](https://app.adalo.com/apps/6df56d12-ee36-4284-b802-bb1d9bc9b224/screens) ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/7/7b33dced84a8af6ac53e6f537bf140d598aefd34.png) ---
**Author:** ![KMShadowking](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@KMShadowking](https://forum.adalo.com/u/KMShadowking)\ **Post date:** [July 14, 2021, 11:01pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/14 "2021-07-14T23:01:24Z")
Another question regarding “Restoring purchases.” I saw the guide but I still dont get how to go about restoring a purchase on IOS. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [July 24, 2021, 11:02pm UTC](https://forum.adalo.com/t/iap-problem-product-unavailable/14783/15 "2021-07-24T23:02:12Z")
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