# New user signup issues **URL:** \ **Category:** Get Help\ **Created:** [April 27, 2021, 10:04pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920 "2021-04-27T22:04:07Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![m4thfr34k](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@m4thfr34k](https://forum.adalo.com/u/m4thfr34k)\ **Post date:** [April 27, 2021, 10:04pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/1 "2021-04-27T22:04:08Z")
Anyone else experiencing a new user signup issue? Keep getting an error that the user already exists regardless of the email I submit. User email already exists ---
**Author:** ![m4thfr34k](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@m4thfr34k](https://forum.adalo.com/u/m4thfr34k)\ **Post date:** [April 27, 2021, 10:08pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/2 "2021-04-27T22:08:06Z")
Getting the same error even when trying to manually create the user in the database ---
**Author:** ![m4thfr34k](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@m4thfr34k](https://forum.adalo.com/u/m4thfr34k)\ **Post date:** [April 27, 2021, 10:08pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/3 "2021-04-27T22:08:57Z")
I have doublechecked the user does not exist and have tried creating users with completely random email addresses. I have submitted a ticket but wondering if anyone else is experiencing this. ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [April 27, 2021, 10:15pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/4 "2021-04-27T22:15:13Z")
Hi M4th, I was experiencing this same issue a few days ago when uploading an image but after I refreshed the editor it was fixed. ---
**Author:** ![m4thfr34k](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@m4thfr34k](https://forum.adalo.com/u/m4thfr34k)\ **Post date:** [April 27, 2021, 10:18pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/5 "2021-04-27T22:18:54Z")
It’s happening outside of the editor as well. The actual site is giving this error. I’ll trying refreshing it in hopes I can at least manually create the user. Thank you for the tip. ---
**Author:** ![m4thfr34k](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@m4thfr34k](https://forum.adalo.com/u/m4thfr34k)\ **Post date:** [April 27, 2021, 10:21pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/6 "2021-04-27T22:21:44Z")
James, thank you so much. I’d love to know why refreshing the editor not only fixed the issue with adding a new user in the editor but it also fixed the site itself. This is a bizarre thing I’m hoping official support can look at and see what is going on. James, thank you again! ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [April 27, 2021, 10:23pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/7 "2021-04-27T22:23:34Z")
Yeah it’s definitely a weird thing. lol 😉 ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [April 27, 2021, 10:31pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/8 "2021-04-27T22:31:08Z")
The team said it was fixed 30 minutes ago. 🙂 ---
**Author:** ![m4thfr34k](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@m4thfr34k](https://forum.adalo.com/u/m4thfr34k)\ **Post date:** [April 27, 2021, 10:48pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/9 "2021-04-27T22:48:28Z")
Interesting. I see the incident listed on the status page; however, I guess the status page only lists the latest incident even though it reads “Past Incidents”. Brilliant. Oh well. Thanks again, James. You responded quickly and what you suggested worked for me. > **[Adalo Status](https://status.adalo.com/)** > > Adalo Status ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [May 7, 2021, 10:49pm UTC](https://forum.adalo.com/t/new-user-signup-issues/11920/10 "2021-05-07T22:49:25Z")
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