# Purchased component not available **URL:** \ **Category:** Get Help\ **Created:** [May 31, 2022, 9:49am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800 "2022-05-31T09:49:20Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Stefan76](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@Stefan76](https://forum.adalo.com/u/Stefan76)\ **Post date:** [May 31, 2022, 9:49am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/1 "2022-05-31T09:49:20Z")
Hello everyone, Last week I purchased the “Image with Animation” component from the Adalo Premium Marketplace, got a receipt and was charged, but the component is still unavailable to me (no Install option in marketplace, still just Purchase). It also has not shown up in my installed or private components. I’ve sent an email to [support@adalo.com](mailto:support@adalo.com) yesterday, but have not heard back from them. Has anyone experienced something similar and could offer advise on how best to proceed? Thank you! ---
**Author:** ![Rozza](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/rozza/32/22780_2.png) [@Rozza](https://forum.adalo.com/u/Rozza)\ **Post date:** [May 31, 2022, 10:13am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/2 "2022-05-31T10:13:54Z")
Don’t shoot me but have you logged out and in? Refreshed the browser window? I have had to do this in the past. ---
**Author:** ![Flawless](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/flawless/32/20131_2.png) [@Flawless](https://forum.adalo.com/u/Flawless)\ **Post date:** [May 31, 2022, 11:37am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/3 "2022-05-31T11:37:54Z")
Submit a ticket to Adalo instead: > **[Submit a Support Ticket](https://info.adalo.com/submit-a-support-ticket)** > > Submit a support ticket for the Adalo Support team to help resolve issues, troubleshoot bugs, and offer app guidance. They do not monitor that email address for incoming messages. ---
**Author:** ![Stefan76](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@Stefan76](https://forum.adalo.com/u/Stefan76)\ **Post date:** [May 31, 2022, 12:08pm UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/4 "2022-05-31T12:08:31Z")
Yes I did that. 😉 ---
**Author:** ![Stefan76](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@Stefan76](https://forum.adalo.com/u/Stefan76)\ **Post date:** [May 31, 2022, 12:09pm UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/5 "2022-05-31T12:09:14Z")
I emailed them as that what it says in the receipt email I got from them. But will now submit a ticket. Thank you. ---
**Author:** ![Michael](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/michael/32/3120_2.png) [@Michael](https://forum.adalo.com/u/Michael)\ **Post date:** [May 31, 2022, 12:47pm UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/6 "2022-05-31T12:47:34Z")
I’ll send them a message to to try and expedite it. ---
**Author:** ![Stefan76](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@Stefan76](https://forum.adalo.com/u/Stefan76)\ **Post date:** [June 1, 2022, 6:21am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/7 "2022-06-01T06:21:32Z")
Thank you very much, Michael! 🙌 ---
**Author:** ![Stefan76](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@Stefan76](https://forum.adalo.com/u/Stefan76)\ **Post date:** [June 3, 2022, 8:12am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/8 "2022-06-03T08:12:42Z")
Hi, @jessehaywood This is now the fifth day of me not having heard back from Adalo support (let alone someone solving my problem) and I am seriously disappointed. As someone who works in support at a big tech company myself I am sympathetic to the challenges you face, but not getting back to paying customer with a relatively simple issue within 5 working days is just not great. Could you please expedite my case and see to it that the component either becomes available to me or refund me my money so that I can just purchase it again? Thank you kindly, Stefan Hillbrand ---
**Author:** ![Michael](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/michael/32/3120_2.png) [@Michael](https://forum.adalo.com/u/Michael)\ **Post date:** [June 3, 2022, 3:04pm UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/9 "2022-06-03T15:04:06Z")
Sorry man. I thought this had been resolved. I just DM’d them. They should be helping you out shortly. ---
**Author:** ![jessehaywood](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/jessehaywood/32/13732_2.png) [@jessehaywood](https://forum.adalo.com/u/jessehaywood)\ **Post date:** [June 3, 2022, 7:42pm UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/10 "2022-06-03T19:42:12Z")
I’ll see what I can do. EDIT: Looks like this was sorted out this morning. ---
**Author:** ![Stefan76](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@Stefan76](https://forum.adalo.com/u/Stefan76)\ **Post date:** [June 4, 2022, 5:26am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/11 "2022-06-04T05:26:54Z")
Update: the issue has been resolved and I got a very nice personal mail from Ben Reynolds apologising for the delay. 🙂 ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [June 14, 2022, 5:27am UTC](https://forum.adalo.com/t/purchased-component-not-available/27800/12 "2022-06-14T05:27:40Z")
Closed on June 14, 2022, 5:27am UTC This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.