# SendGrid Authorization failed

**URL:** <https://forum.adalo.com/t/sendgrid-authorization-failed/3381>\
**Category:** Get Help\
**Created:** [August 19, 2020, 9:05am UTC](https://forum.adalo.com/t/sendgrid-authorization-failed/3381 "2020-08-19T09:05:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![vancewong](https://avatars.discourse-cdn.com/v4/letter/v/82dd89/32.png) [@vancewong](https://forum.adalo.com/u/vancewong)\
**Post date:** [August 19, 2020, 9:05am UTC](https://forum.adalo.com/t/sendgrid-authorization-failed/3381/1 "2020-08-19T09:05:46Z")

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Hi there,

Keep getting an error about permission denied and wrong credentials. I’ve tried creating new API keys on our SendGrid account, but still to no avail. See screenshots below:

 ![error](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/2/200cd32ba63fac9e15e001daf0ebd2fd0e41d966.png)

 ![authorization](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/f/f4c452928602a2bccfa8e7da87c1098cab167e11.png)

Also, we’ve already authenticated our domain ([peculiaryogi.com](http://peculiaryogi.com)) and a sender.

Greatly appreciate if anyone could help 🙂

Thanks in advance!

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**Author:** ![anon78309838](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon78309838](https://forum.adalo.com/u/anon78309838)\
**Post date:** [August 19, 2020, 9:27am UTC](https://forum.adalo.com/t/sendgrid-authorization-failed/3381/2 "2020-08-19T09:27:50Z")

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That is strange, it seems to be setup correct. Same as mine:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/5/58c8d6751c826bd0decdb1886a67ce1bf0468a4a.png)

As far as I can tell, this must be a problem with SendGrid and not Adalo. Have you tried contacting their support about this?

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**Author:** ![vancewong](https://avatars.discourse-cdn.com/v4/letter/v/82dd89/32.png) [@vancewong](https://forum.adalo.com/u/vancewong)\
**Post date:** [August 19, 2020, 9:50am UTC](https://forum.adalo.com/t/sendgrid-authorization-failed/3381/3 "2020-08-19T09:50:59Z")

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Hey Colin, thanks. Will contact SendGrid and get back, thanks!

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**Author:** ![vancewong](https://avatars.discourse-cdn.com/v4/letter/v/82dd89/32.png) [@vancewong](https://forum.adalo.com/u/vancewong)\
**Post date:** [August 20, 2020, 4:42am UTC](https://forum.adalo.com/t/sendgrid-authorization-failed/3381/4 "2020-08-20T04:42:11Z")

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Hey Colin, do we need a paid account on SendGrid for the credentials to work?

I’ve tried using MailChimp’s and it’s working fine. But choosing SendGrid because we just need to their mail send API.

Quite frustrated because there isn’t proper documentation that addresses the 401 error status code on their documentation.

Thanks in advance

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**Author:** ![vancewong](https://avatars.discourse-cdn.com/v4/letter/v/82dd89/32.png) [@vancewong](https://forum.adalo.com/u/vancewong)\
**Post date:** [August 20, 2020, 8:28am UTC](https://forum.adalo.com/t/sendgrid-authorization-failed/3381/5 "2020-08-20T08:28:29Z")

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Quick update: I think it’s a SendGrid issue. I’ve tried successfully with SendInBlue also.

I’ll try to create a tutorial for SendInBlue and post it up on the tutorials subforum. Documentation is a lot clearer there.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\
**Post date:** [August 30, 2020, 8:28am UTC](https://forum.adalo.com/t/sendgrid-authorization-failed/3381/6 "2020-08-30T08:28:31Z")

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