# SendGrid mail not sending **URL:** \ **Category:** Get Help\ **Created:** [September 18, 2023, 3:20pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102 "2023-09-18T15:20:55Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Eccles](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@Eccles](https://forum.adalo.com/u/Eccles)\ **Post date:** [September 18, 2023, 3:20pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/1 "2023-09-18T15:20:55Z")
I am trying to set up a custom action with SendGrid to send a email. When I test the action it’s successful, and the mail is sent, but when I use the action, nothing happens. Does anybody have any troubleshooting tips? ---
**Author:** ![Rozza](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/rozza/32/22780_2.png) [@Rozza](https://forum.adalo.com/u/Rozza)\ **Post date:** [September 18, 2023, 4:01pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/2 "2023-09-18T16:01:07Z")
Check for line breaks in the body text of your email json. ---
**Author:** ![Eccles](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@Eccles](https://forum.adalo.com/u/Eccles)\ **Post date:** [September 18, 2023, 4:05pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/3 "2023-09-18T16:05:01Z")
Wouldn’t that result in a failed test? ---
**Author:** ![Rozza](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/rozza/32/22780_2.png) [@Rozza](https://forum.adalo.com/u/Rozza)\ **Post date:** [September 18, 2023, 4:27pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/4 "2023-09-18T16:27:40Z")
Params or magic text in the email body could contain line breaks. Sample data in your Custom Action would normally be a simple string without breaks. Hard to say, post some screen shots or video from Adalo and the api logs from sendgrid. ---
**Author:** ![Eccles](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@Eccles](https://forum.adalo.com/u/Eccles)\ **Post date:** [September 18, 2023, 5:15pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/5 "2023-09-18T17:15:53Z")
Seems you’re right! It was a line break in the email body. Is it somehow possible to have line breaks? Like a normal email? Something like this ```auto Hi John. Jane have sent you an email. Kind regards Adalo ``` ---
**Author:** ![cameronporter89](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/cameronporter89/32/30396_2.png) [@cameronporter89](https://forum.adalo.com/u/cameronporter89)\ **Post date:** [September 18, 2023, 5:44pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/6 "2023-09-18T17:44:41Z")
Don’t know about SendGrid specifically but with Adalo–\>Zapier–\>Gmail you can format your email body inputs as plain text or HTML. If HTML is an option instead of plain text, you should be able to use `
` to indicate line breaks. ---
**Author:** ![Rozza](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/rozza/32/22780_2.png) [@Rozza](https://forum.adalo.com/u/Rozza)\ **Post date:** [September 18, 2023, 6:34pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/7 "2023-09-18T18:34:16Z")
Yeah you’re welcome. It’s been covered on the forum before, I can’t remember the solution off hand, I came up against the same thing, but have a search here and it will be there somewhere. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [September 28, 2023, 6:34pm UTC](https://forum.adalo.com/t/sendgrid-mail-not-sending/42102/8 "2023-09-28T18:34:22Z")
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