# Stripe error: "An unknown error occurred" **URL:** \ **Category:** Get Help\ **Created:** [September 3, 2020, 8:07pm UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778 "2020-09-03T20:07:46Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![audiorush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/audiorush/32/1979_2.png) [@audiorush](https://forum.adalo.com/u/audiorush)\ **Post date:** [September 3, 2020, 8:07pm UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/1 "2020-09-03T20:07:46Z")
I am trying to test my Marketplace Payment settings with a real credit card. When I try to check out, this error appears: ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/e/ebcf8132e48ff05be3ca8607e693a3aeaddbf915.png) I’ve tried a few different cards, but none of them work Is that error coming from Stripe, or is this an error from Adalo? Thanks! ---
**Author:** ![nocodemaker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/nocodemaker/32/2370_2.png) [@nocodemaker](https://forum.adalo.com/u/nocodemaker)\ **Post date:** [September 4, 2020, 3:19am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/2 "2020-09-04T03:19:07Z")
What do your Stripe logs (events) say? That will give you some indication if the data is getting to Stripe ---
**Author:** ![audiorush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/audiorush/32/1979_2.png) [@audiorush](https://forum.adalo.com/u/audiorush)\ **Post date:** [September 4, 2020, 4:46am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/3 "2020-09-04T04:46:31Z")
Hi @nocodemaker, I checked my Stripe logs and it shows the POST request as OK 200, but the charge is not in my stripe account. It says Version: 2018-11-08, so I’m not sure if Adalo is using an outdated API for Stripe? My Woocommerce transactions are going through with a 2019 API. Also, the POST body from Adalo only includes the credit card info and I don’t see an amount or anything else being passed. I just saw the Stripe test mode, turned it on, and tried it again. Got the same “An unknown error” message in Adalo with the same log results in Stripe. ---
**Author:** ![anon78309838](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon78309838](https://forum.adalo.com/u/anon78309838)\ **Post date:** [September 7, 2020, 11:50am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/4 "2020-09-07T11:50:56Z")
I will have to check this with a developer and get back to you. ---
**Author:** ![audiorush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/audiorush/32/1979_2.png) [@audiorush](https://forum.adalo.com/u/audiorush)\ **Post date:** [September 10, 2020, 8:21pm UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/5 "2020-09-10T20:21:14Z")
Thanks @anon78309838 I appreciate it! I just tried it again and still giving me the same error. I think something is broken inside the Stripe component. ---
**Author:** ![anon78309838](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon78309838](https://forum.adalo.com/u/anon78309838)\ **Post date:** [September 15, 2020, 7:48am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/6 "2020-09-15T07:48:05Z")
Just a quick update. The dev team is looking in to this. ---
**Author:** ![audiorush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/audiorush/32/1979_2.png) [@audiorush](https://forum.adalo.com/u/audiorush)\ **Post date:** [September 18, 2020, 7:46pm UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/7 "2020-09-18T19:46:43Z")
Thanks @anon78309838 I appreciate it! Just tried it again in test mode and I’m still getting the same unknown error message. ---
**Author:** ![anon78309838](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon78309838](https://forum.adalo.com/u/anon78309838)\ **Post date:** [September 21, 2020, 11:23am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/8 "2020-09-21T11:23:29Z")
Is this still the case? I see that the bug has been reported as being resolved. If it is still not working. I will reset the bug ticket to not be resolved. ---
**Author:** ![audiorush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/audiorush/32/1979_2.png) [@audiorush](https://forum.adalo.com/u/audiorush)\ **Post date:** [September 21, 2020, 5:00pm UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/9 "2020-09-21T17:00:47Z")
Hi Colin, I just tried it again in test mode and live mode and it still shows the exact same error. ---
**Author:** ![anon78309838](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon78309838](https://forum.adalo.com/u/anon78309838)\ **Post date:** [September 22, 2020, 8:15am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/10 "2020-09-22T08:15:26Z")
Sorry for the problems @audiorush. We are looking in to it further. ---
**Author:** ![srkv231](https://avatars.discourse-cdn.com/v4/letter/s/b5ac83/32.png) [@srkv231](https://forum.adalo.com/u/srkv231)\ **Post date:** [September 26, 2020, 10:36am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/11 "2020-09-26T10:36:57Z")
Still the same, I tried now ---
**Author:** ![audiorush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/audiorush/32/1979_2.png) [@audiorush](https://forum.adalo.com/u/audiorush)\ **Post date:** [October 3, 2020, 4:17am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/12 "2020-10-03T04:17:05Z")
@anon78309838 just tried again with both a real credit card and test mode and both failed with the same exact error. Is this because the Marketplace settings/functions are broken? ---
**Author:** ![CopyThat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/copythat/32/2705_2.png) [@CopyThat](https://forum.adalo.com/u/CopyThat)\ **Post date:** [October 3, 2020, 6:17am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/13 "2020-10-03T06:17:44Z")
I had this problem recently and removed the email section and left it blank. Try that and let me know. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [October 13, 2020, 6:17am UTC](https://forum.adalo.com/t/stripe-error-an-unknown-error-occurred/3778/14 "2020-10-13T06:17:48Z")
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