# Subdomain not working, 2 **URL:** https://forum.adalo.com/t/subdomain-not-working-2/4830 **Category:** Get Help **Created:** [October 12, 2020, 6:37pm UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830 "2020-10-12T18:37:24Z") **Posts on this page:** 7 **Page:** 1
### Author: ![mephix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/mephix/32/1983_2.png) [@mephix](https://forum.adalo.com/u/mephix) #### Post date: [October 12, 2020, 6:37pm UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830/1 "2020-10-12T18:37:24Z")
When I use the subdomain that Adalo gave me ([www.bloom-dating.adalo.com](http://www.bloom-dating.adalo.com/)) I get an error message (see photo) ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/5/5f863d4805262dee989da105f2e6cc67ee5776fc.png) I’ve upgraded my plan. I followed the chat in [“Subdomain not working”](https://forum.adalo.com/t/subdomain-not-working/4371) and added the Adalo subdomain as my custom domain, without the www. ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/c/c39f22a7bf7af51a785a195da4cd1099a78d3b87.png) but this did not resolve the problem. Do I just need to wait a couple of hours, or @anon78309838 is there something else you did on your end to get it working for @pbandnelly? ---
### Author: ![anon78309838](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon78309838](https://forum.adalo.com/u/anon78309838) #### Post date: [October 19, 2020, 11:18am UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830/2 "2020-10-19T11:18:48Z")
Are you still experiencing this issue @mephix? ---
### Author: ![mephix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/mephix/32/1983_2.png) [@mephix](https://forum.adalo.com/u/mephix) #### Post date: [October 19, 2020, 2:14pm UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830/3 "2020-10-19T14:14:28Z")
This subdomain is working now. ---
### Author: ![mephix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/mephix/32/1983_2.png) [@mephix](https://forum.adalo.com/u/mephix) #### Post date: [October 19, 2020, 11:49pm UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830/4 "2020-10-19T23:49:53Z")
There’s still a bug actually, but a more subtle one. “Bloom” is published on [bloom-dating.adalo.com](http://bloom-dating.adalo.com) (note the link to [bloom-dating.adalo.com](http://bloom-dating.adalo.com) on bottom left and the menu in top right of the pic below showing that “Bloom” is the selected app): ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/6/67b91129e5bb202234fb94c583316f33f5867557.png) However, the domain [bloom-dating.adalo.com](http://bloom-dating.adalo.com) displays a different app - the one called “Bloom backup - 2020…”. This was, as the name suggests, a point-in-time backup of the main app, Bloom. ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/4/41536a101efc553992c8b420a1c981c24d982577.jpeg) Can the domain point to the main app, Bloom, rather than getting “caught” by its backup? ---
### Author: ![anon78309838](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon78309838](https://forum.adalo.com/u/anon78309838) #### Post date: [October 20, 2020, 8:58am UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830/5 "2020-10-20T08:58:47Z")
Never seen this happen before! What happens if you remove the custom domain from the settings of the backup. MY expectation is if you do that, it will point to the correct “live” app. ---
### Author: ![mephix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/mephix/32/1983_2.png) [@mephix](https://forum.adalo.com/u/mephix) #### Post date: [October 20, 2020, 3:25pm UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830/6 "2020-10-20T15:25:28Z")
I just tried that but it has not fixed it yet. Here is a screenshot showing that “Bloom backup” does not point to the custom domain: ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/5/526db0e03855240b70ee6236be39512c532f6bbd.png) and that the custom domain is no longer an option in the settings: ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/8/8d635d26e4f8a007b6838737a7c5863cf9312795.png) but when I hard refresh the custom domain [bloom-dating.adalo.com](http://bloom-dating.adalo.com), it still points to Bloom backup: ![image](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/2X/c/c72aadc81d24b1296e9b1b6876a0ec03d726476d.jpeg) ---
### Author: ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system) #### Post date: [October 30, 2020, 3:25pm UTC](https://forum.adalo.com/t/subdomain-not-working-2/4830/7 "2020-10-30T15:25:29Z")
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