# Support ticket no response

**URL:** <https://forum.adalo.com/t/support-ticket-no-response/69763>\
**Category:** Get Help\
**Created:** [August 31, 2026, 9:34pm UTC](https://forum.adalo.com/t/support-ticket-no-response/69763 "2026-08-31T21:34:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TechConexion](https://avatars.discourse-cdn.com/v4/letter/t/f07891/32.png) [@TechConexion](https://forum.adalo.com/u/TechConexion)\
**Post date:** [August 31, 2026, 9:34pm UTC](https://forum.adalo.com/t/support-ticket-no-response/69763/1 "2026-08-31T21:34:18Z")

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Hi, I tried to contact support about some questions to get information about non profit organization plans. I wrote since August 19th to get the professional plan and send the requested documentation, but I havent received response. Can someone help me? Thank you!

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**Author:** ![Dilon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/dilon/32/39815_2.png) [@Dilon](https://forum.adalo.com/u/Dilon)\
**Post date:** [August 31, 2026, 9:35pm UTC](https://forum.adalo.com/t/support-ticket-no-response/69763/2 "2026-08-31T21:35:42Z")

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Hi @TechConexion,

Welcome to the community! 🎉

Could you share me the email address you used to send the ticket and the ticket ID you received, through a DM in here?

Thank you and have a great day!