# Switched Platforms to publish app and error for Testflight build

**URL:** <https://forum.adalo.com/t/switched-platforms-to-publish-app-and-error-for-testflight-build/40480>\
**Category:** Get Help\
**Created:** [July 12, 2023, 8:21pm UTC](https://forum.adalo.com/t/switched-platforms-to-publish-app-and-error-for-testflight-build/40480 "2023-07-12T20:21:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Christanm2023](https://avatars.discourse-cdn.com/v4/letter/c/5f8ce5/32.png) [@Christanm2023](https://forum.adalo.com/u/Christanm2023)\
**Post date:** [July 12, 2023, 8:21pm UTC](https://forum.adalo.com/t/switched-platforms-to-publish-app-and-error-for-testflight-build/40480/1 "2023-07-12T20:21:39Z")

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We had an app built from another company years ago and currently switched platforms to build another app through our apple developer account through Adalo. We have successfully published an before but now it is reading an error during testflight build. I increased the number to be greater and don’t know why there is an error. Can someone help?

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**Author:** ![iAppsNi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/iappsni/32/7851_2.png) [@iAppsNi](https://forum.adalo.com/u/iAppsNi)\
**Post date:** [July 12, 2023, 9:42pm UTC](https://forum.adalo.com/t/switched-platforms-to-publish-app-and-error-for-testflight-build/40480/2 "2023-07-12T21:42:22Z")

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Hey, normally this should all work ok if the bundle ID, and Apple AppStore Connect details match. I would suggest sending a support ticket. It could be something on the back end needing manually changed.

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**Author:** ![Christanm2023](https://avatars.discourse-cdn.com/v4/letter/c/5f8ce5/32.png) [@Christanm2023](https://forum.adalo.com/u/Christanm2023)\
**Post date:** [July 13, 2023, 2:21pm UTC](https://forum.adalo.com/t/switched-platforms-to-publish-app-and-error-for-testflight-build/40480/3 "2023-07-13T14:21:37Z")

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Hello and thank you for your response,

I submitted a support ticket but they did not recognize my email as it  
has changed. The email that was initially associated with my account is  
no longer active. I have already switched it in the settings; however,  
adalo still recognizes my old email and responded with the following  
message:

"Thank you for reaching out to Adalo Support!  
Based on the email you provided, you’re not currently subscribed to one  
of our plans that receives email support. As a small team, we are unable  
offer you one-on-one support at this time. If you are on our Starter,  
Professional, Team, or Business plan — please submit your ticket the  
email address associated with your subscription.

But don’t worry; we got you covered! If you’ve got a question about  
what’s possible with Adalo (and what’s not), check out our FAQ here 👇"

Can you or someone please help this is an internal issue and not apple.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\
**Post date:** [July 23, 2023, 2:21pm UTC](https://forum.adalo.com/t/switched-platforms-to-publish-app-and-error-for-testflight-build/40480/4 "2023-07-23T14:21:46Z")

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