# TestFlight Error ("Unable to verify credentials") **URL:** \ **Category:** Get Help\ **Created:** [July 21, 2022, 10:23am UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765 "2022-07-21T10:23:22Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![kollekzioner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/kollekzioner/32/2867_2.png) [@kollekzioner](https://forum.adalo.com/u/kollekzioner)\ **Post date:** [July 21, 2022, 10:23am UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/1 "2022-07-21T10:23:22Z")
Hi, I am trying to create a TestFlight build but face the same problem. When checking credentials, the system asks for a two-factor password. When I enter it, the system shows the following error: _## We weren’t able to verify your App Store Connect Credentials._ _/Users/administrator/.rbenv/versions/2.6.3/lib/ruby/2.6.0/fileutils.rb:239:in `mkdir’: Device not configured @ dir\_s\_mkdir - /Users/administrator/.fastlane/spaceship/MY APPSTORECONNECT EMAIL (Errno::ENXIO)_ If I skip the two-factor password, the build fails without an error log. I did not change anything in the App Store Connect; I did not change any access credentials in Adalo. What could be the issue? Thank you. ![Untitled](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/3X/6/1/619943191693f38588fccee82de9c423bbc51b17.jpeg) ---
**Author:** ![charleshope](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/charleshope/32/25088_2.png) [@charleshope](https://forum.adalo.com/u/charleshope)\ **Post date:** [July 21, 2022, 10:37am UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/2 "2022-07-21T10:37:40Z")
Hi @kollekzioner What you see is a common error message. Just close it and try again. I’ve had times where I see this message a couple of times before it goes through. ---
**Author:** ![kollekzioner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/kollekzioner/32/2867_2.png) [@kollekzioner](https://forum.adalo.com/u/kollekzioner)\ **Post date:** [July 21, 2022, 10:41am UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/3 "2022-07-21T10:41:44Z")
Thank you, will keep on trying then -) Thank you! ---
**Author:** ![Nirvana](https://avatars.discourse-cdn.com/v4/letter/n/ee7513/32.png) [@Nirvana](https://forum.adalo.com/u/Nirvana)\ **Post date:** [July 21, 2022, 12:17pm UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/4 "2022-07-21T12:17:20Z")
Same issue here. Sometimes it works, sometimes not. ---
**Author:** ![kollekzioner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/kollekzioner/32/2867_2.png) [@kollekzioner](https://forum.adalo.com/u/kollekzioner)\ **Post date:** [July 21, 2022, 1:37pm UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/5 "2022-07-21T13:37:16Z")
Sometimes works fine, sometimes requests a password and fails, sometimes builds, sometimes succeeds. ---
**Author:** ![BlackGrouseMedia](https://avatars.discourse-cdn.com/v4/letter/b/a5b964/32.png) [@BlackGrouseMedia](https://forum.adalo.com/u/BlackGrouseMedia)\ **Post date:** [July 21, 2022, 7:33pm UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/6 "2022-07-21T19:33:52Z")
Same issue here. Cannot get it to go through no matter how many times I try. ---
**Author:** ![danielcosta](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/danielcosta/32/35836_2.png) [@danielcosta](https://forum.adalo.com/u/danielcosta)\ **Post date:** [July 21, 2022, 7:49pm UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/7 "2022-07-21T19:49:31Z")
Hey everyone! We had a problem with our credentials verification but it should be fixed now! Sorry for the inconvenience. ---
**Author:** ![kollekzioner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/kollekzioner/32/2867_2.png) [@kollekzioner](https://forum.adalo.com/u/kollekzioner)\ **Post date:** [July 22, 2022, 7:38am UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/8 "2022-07-22T07:38:26Z")
Thank you Daniel! It is perfect now. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [August 1, 2022, 7:38am UTC](https://forum.adalo.com/t/testflight-error-unable-to-verify-credentials/29765/9 "2022-08-01T07:38:57Z")
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