# The App crashes when trying to take a picture **URL:** \ **Category:** Get Help\ **Created:** [May 25, 2023, 12:06am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216 "2023-05-25T00:06:10Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![fabian](https://avatars.discourse-cdn.com/v4/letter/f/f6c823/32.png) [@fabian](https://forum.adalo.com/u/fabian)\ **Post date:** [May 25, 2023, 12:06am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/1 "2023-05-25T00:06:10Z")
Hello Adalo Support, Today we released a new version of our app with a small change we did yesterday. This change we already made, does not have to do with any photo the user takes in operations, however our team is experiencing troubles with all the photos they have to do, so we think that the problem is originated and regarding to the component “IMAGE”. Can you please help us to solve this problem as we need to operate necessarilly with the image component to take pictures to the customers houses. I am attaching a video showing the app crashing when taking any picture. Thanks in advance ---
**Author:** ![Yongki](https://avatars.discourse-cdn.com/v4/letter/y/7c8e57/32.png) [@Yongki](https://forum.adalo.com/u/Yongki)\ **Post date:** [May 25, 2023, 5:12am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/2 "2023-05-25T05:12:59Z")
Hi @fabian , Please submit support ticket. ---
**Author:** ![Kamil\_Twins](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/kamil_twins/32/25076_2.png) [@Kamil\_Twins](https://forum.adalo.com/u/Kamil_Twins)\ **Post date:** [May 25, 2023, 8:49am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/3 "2023-05-25T08:49:53Z")
Hi @fabian I have the same problem. After updating, the app crashes on Android and is broken on iOS. I sent a ticket, but no result yet. 🥵 ---
**Author:** ![Victor](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/victor/32/2054_2.png) [@Victor](https://forum.adalo.com/u/Victor)\ **Post date:** [May 25, 2023, 12:49pm UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/4 "2023-05-25T12:49:27Z")
Hi @Kamil_Twins @fabian, I’ve just made a fresh build of my test app on iOS and Android. iOS picture uploading works just fine (both using Image Picker and Form with Image picker). Android picture uploading crashes the app. I would advise to submit a ticket for this. Also I’ve mentioned the issue in the internal Adalo Slack channel. Hope they fix this soon. Best, Victor. ---
**Author:** ![Kamil\_Twins](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/kamil_twins/32/25076_2.png) [@Kamil\_Twins](https://forum.adalo.com/u/Kamil_Twins)\ **Post date:** [May 31, 2023, 5:45am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/5 "2023-05-31T05:45:53Z")
Hi @fabian Have you been able to solve this problem yet? I’m asking because our app keeps crashing on Android and Adalo support says the problem has been resolved on their end. Best Kamil ---
**Author:** ![Victor](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/victor/32/2054_2.png) [@Victor](https://forum.adalo.com/u/Victor)\ **Post date:** [May 31, 2023, 9:39am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/6 "2023-05-31T09:39:44Z")
Hi @Kamil_Twins @fabian, I’ve made a new build and this issue no longer exists on Android in my app. Best, Victor. ---
**Author:** ![Kamil\_Twins](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/kamil_twins/32/25076_2.png) [@Kamil\_Twins](https://forum.adalo.com/u/Kamil_Twins)\ **Post date:** [June 1, 2023, 5:44am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/7 "2023-06-01T05:44:25Z")
Thank you Victor @Victor 🤝 ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [June 11, 2023, 5:44am UTC](https://forum.adalo.com/t/the-app-crashes-when-trying-to-take-a-picture/39216/8 "2023-06-11T05:44:57Z")
Closed on June 11, 2023, 5:44am UTC This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.