# Upload profile image permission **URL:** \ **Category:** Get Help\ **Created:** [May 26, 2021, 2:10pm UTC](https://forum.adalo.com/t/upload-profile-image-permission/13027 "2021-05-26T14:10:57Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Hamzabou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/hamzabou/32/8454_2.png) [@Hamzabou](https://forum.adalo.com/u/Hamzabou)\ **Post date:** [May 26, 2021, 2:10pm UTC](https://forum.adalo.com/t/upload-profile-image-permission/13027/1 "2021-05-26T14:10:57Z")
Hello, I have been trying to set up a profile page where the user can see and edit his information including an avatar or profile image. The form I used includes an image picker. The problem is when I try this feature on an installed APK on an android device it produces an error of permission which states the following: " /storage/emulated/0/Download/test\_image.jpg:openfailed: EACCES(Permission denied)" However, when I open the app on the browser previewer on the same smartphone, it lets me upload the image without any issue. I just want to add that I made sure I gave permission to my app from its settings page to access the camera and the storage. Any help would be appreciated, Best regards, Hamza ---
**Author:** ![James\_App\_Maker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/james_app_maker/32/37288_2.png) [@James\_App\_Maker](https://forum.adalo.com/u/James_App_Maker)\ **Post date:** [May 26, 2021, 2:13pm UTC](https://forum.adalo.com/t/upload-profile-image-permission/13027/2 "2021-05-26T14:13:53Z")
Hi Hamza, This is a know bug right now, I believe they are working on trying to fix it. Please submit a support ticket. > **[Submit a Support Ticket](https://info.adalo.com/submit-a-support-ticket)** > > Submit a support ticket for the Adalo Support team to help resolve issues, troubleshoot bugs, and offer app guidance. ---
**Author:** ![Jal10c](https://avatars.discourse-cdn.com/v4/letter/j/3da27b/32.png) [@Jal10c](https://forum.adalo.com/u/Jal10c)\ **Post date:** [May 27, 2021, 12:46pm UTC](https://forum.adalo.com/t/upload-profile-image-permission/13027/3 "2021-05-27T12:46:09Z")
@Hamzabou @James_App_Maker has this been resolved or is there an eta on a fix? Just got a message from a user saying that they gave permission on an Android phone, but weren’t able to access their gallery to upload a profile picture. ---
**Author:** ![Hamzabou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/hamzabou/32/8454_2.png) [@Hamzabou](https://forum.adalo.com/u/Hamzabou)\ **Post date:** [May 27, 2021, 1:00pm UTC](https://forum.adalo.com/t/upload-profile-image-permission/13027/4 "2021-05-27T13:00:26Z")
Hello, I have submitted a ticket to the support Yesterday, and I am waiting for a response. ---
**Author:** ![juniortvi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/juniortvi/32/8330_2.png) [@juniortvi](https://forum.adalo.com/u/juniortvi)\ **Post date:** [May 27, 2021, 1:57pm UTC](https://forum.adalo.com/t/upload-profile-image-permission/13027/5 "2021-05-27T13:57:08Z")
Happening to me too and still unsolved. The problem seems to occur with android users 10, 9, 8 … ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [June 6, 2021, 1:57pm UTC](https://forum.adalo.com/t/upload-profile-image-permission/13027/6 "2021-06-06T13:57:39Z")
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