# User email already exists (help) **URL:** \ **Category:** Get Help\ **Created:** [December 20, 2022, 5:36pm UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689 "2022-12-20T17:36:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![AnnaMedic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/annamedic/32/27763_2.png) [@AnnaMedic](https://forum.adalo.com/u/AnnaMedic)\ **Post date:** [December 20, 2022, 5:36pm UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/1 "2022-12-20T17:36:40Z")
Hello, I try to preview my Adalo app and when I try to sign up for the first time the pop up message says “user email already exists”. However, I haven’t yet registered my email either through the sign-up page or the user database. ![IMG_20221220_193058](https://us1.discourse-cdn.com/flex020/uploads/adalo/original/3X/0/9/0945e87ca51aec48715e791bb83db1e8d94d35d1.jpeg) You can find a pic attached. Please help. Thanks. Anna ---
**Author:** ![Mohammed](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@Mohammed](https://forum.adalo.com/u/Mohammed)\ **Post date:** [December 20, 2022, 5:39pm UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/2 "2022-12-20T17:39:39Z")
Clear your browser cache and try again. This happens sometimes, especially if you use auto-fill form field (as shown here in your email field) - highlighted in light blue ---
**Author:** ![AnnaMedic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/annamedic/32/27763_2.png) [@AnnaMedic](https://forum.adalo.com/u/AnnaMedic)\ **Post date:** [December 20, 2022, 6:04pm UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/3 "2022-12-20T18:04:04Z")
Thank you for your reply. I tried to clear the cache and still doesn’t work. I tried a different browser too and it still tells me “user email already exists”. Can this be a bug? Thank you. ---
**Author:** ![Mohammed](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@Mohammed](https://forum.adalo.com/u/Mohammed)\ **Post date:** [December 20, 2022, 7:13pm UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/4 "2022-12-20T19:13:02Z")
Did you try using any other email address, does the error show? ---
**Author:** ![Mohammed](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@Mohammed](https://forum.adalo.com/u/Mohammed)\ **Post date:** [December 20, 2022, 7:14pm UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/5 "2022-12-20T19:14:13Z")
Also, it would be helpful to see a screenshot of your Adalo editor window and what click actions you have setup for the “Sign Up” button. It will help analyze ---
**Author:** ![AnnaMedic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/annamedic/32/27763_2.png) [@AnnaMedic](https://forum.adalo.com/u/AnnaMedic)\ **Post date:** [December 20, 2022, 8:23pm UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/6 "2022-12-20T20:23:06Z")
I’ve tried other emails, and get the same message that the user already exists. And I have no users in my database at all. ---
**Author:** ![Mohammed](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@Mohammed](https://forum.adalo.com/u/Mohammed)\ **Post date:** [December 21, 2022, 6:38am UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/7 "2022-12-21T06:38:31Z")
Ouch. Yeah I am not really sure, usually clearing the cache and closing the browser works for me. Unless the click actions are causing a conflict, which is very possible. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.adalo.com/system/32/40401_2.png) [@system](https://forum.adalo.com/u/system)\ **Post date:** [December 31, 2022, 6:39am UTC](https://forum.adalo.com/t/user-email-already-exists-help/34689/8 "2022-12-31T06:39:14Z")
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.