Hi All. Has anyone else faced the same problem I’m facing about App Trackingt Transparency Framework or what not? Why doesn’t Adalo have any support documentation on this process? And why aren’t any of their “Community Managers” answering our questions? @Colin you still work Adalo? Any ideas on how to solve this? I checked in the App Setting inside iOS setting inside Adalo’s Editor prior to submitting a build to TestFlight buyt there aren’t any settings there.
Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing
The app privacy information you provided in App Store Connect indicates you collect data in order to track the user, including Device ID and User ID. However, you do not use App Tracking Transparency to request the user’s permission before tracking their activity.
Starting with iOS 14.5, apps on the App Store need to receive the user’s permission through the AppTrackingTransparency framework before collecting data used to track them. This requirement protects the privacy of App Store users.
If you track users, you must implement App Tracking Transparency and request permission before collecting data used to track. When you resubmit, indicate in the Review Notes where the permission request is located.
Tracking is linking data collected from your app with third-party data for advertising purposes, or sharing the collected data with a data broker. Learn more about tracking.
Quick search on the forum with the keywords “app tracking transparency” reveals at least one topic which might be useful for you:
And there is a documentation from Adalo about this:
If you do a bit more search, you may find another topics on the forum which might be useful. And of course you can always submit a support ticket to Adalo about it. As a note: I have no idea if recommendations will be helpful in your particular case, I’m showing you the resources where you could start from.
And just in case, those “Community Managers” you’re mentioning are spending their personal free time, along with other forum members, to help other makers with the questions about Adalo and share their knowledge. This is neither their obligation nor a job responsibility, but rather an intent to help others (which is a part of human nature).
And for me it looks really strange when I see someone blaming Community Managers not answering a question within 1 hour.
Thanks, Victor. I was under the impression that Community Managers were Adalo staff. It’s not unreasonable to expect access to support when I’m a paying customer. But thanks for your input. I used to see Adalo staff answering questions, but lately, I don’t see anyone responding at all.