Native apps log users out of the app for no reason

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1

Hii everyone!!

This keeps happening to me for a while.. native apps log users out of the app for no reason.

A lot of my users report this to me, and I experience this myself. For example, you log in to your app with the correct email / pass and a few days later the app asks for you to login again. (Few days I mean less than a week, every week)

I have 5 published apps, all in native and pwa versions. And this happens in all my apps and in all versions. My screen links are all correct, all checked for errors but that’s not it.

Every few days users report this error again, and I can vow for that first hand because I experience this myself several times. I can’t specify the days count until this happens but I can say that this error repeats every week.

Anyone experiencing this? Thanks for your help!

2

3 days later, this just happened to me again.

All my apps (android & ios) log me out for no reason. 3 days ago I logged in (because of this recurrent error) to my app, and used the app every day. Today just open the app and… yes directly to “Welcome screen”.

Someone else experiencing this? A lot of my app users report this to me and indeed I can tell for myself, this log out occurs with no reason a lot more frequently.

4

I have this problem… But it happens perhaps once a week

6

I’m finding out a lot of posts with this issue! And all very recent dates:

Someone create a support ticket about this?

9

@CH_Team ,

Hii guys! You guys must be super busy I know but can you take a look at this issue?

I mentioned it in some other post and had a conversation with James but this is getting worse.

If you guys need more info please don’t hesitate to reach out. Thankss!!!

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