The PWA version of the app only opens after 2-3 attempts

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1

Hi everyone, I have a PWA version of the mobile app, but the problem is that it doesn’t load right away, often after 2, 3, or even 4 tries. It just opens to a white screen and I have to log out and back in several times. I’ve tried it on both Android and iPhone, and I’ve changed internet sources (both mobile and Wi-Fi), but the problem persists. How can I fix this and why is this happening? Or should I contact technical support?

And my second question: is there any way to customize this loading screen? So that it’s not just a white screen with a cropped icon in the middle, but something like a background? Or is this only configurable when building for Android or iOS?

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2

Hi @olga.solovyeva60,

Did you started seeing this behavior after this maintenance (Quick Heads Up! - Infrastructure Upgrades Maintenance) or already seeing this before?

Please add your vote here or into a similar post. : Change the design of the PWA app launch screen

Thank you and have a great day!

3

By the way, yes, this most likely happens after maintenance, it has been going on for the last week, since before everything seemed to be fine, as far as I remember. How can I fix it now?

4

Interesting, thanks for sharing this @olga.solovyeva60! I’ll share this with the team, did you also submitted a support ticket? Thank you and have a great day!