@Ben I tried to remain honest, empathetic & professional but was only, nicely and professionally ignored and disrespected on many level$! I’ll ask once more before you charge us once again in two days and I’ll probably be repetitive in this post!!!
“Here’s my (one of many) initial question via ticket & email that got no response”: I’ll now include my frustrations, loss, experience and proof / screenshots. To be honest at this point, “I’m pissed”!
I need to pause my account until Adalo fixes it’s issues with performance AND customer service or I would like my money back for all months I built and rebuilt apps trying to get the finished web app(s) to function quickly / properly and in the mean time… missed our deadline losing possibly 6 figures monthly. I now have to rebuild somewhere else, again.
(That was on 7/13 and today is 7/21/21 and still no reply yet…ignored again)
“Sorry”, does NOTHING after awhile and this much LOST opportunity, energy, time and money makes me furious. I took MUCH time to try and determine if the Adalo platform, customer service, price / reward and the company’s honesty as a whole showed enough promise to be the right fit and was failed to the point of being so frustrated I can’t even bare to re-visit the builder to see no-response, offline, minutes to type in text, app is offline, test to find slow lists and changed layers if I had to move something and on and on.
I have trimmed our app down to almost nothing but buttons trying to load a modal with a list or form, while lists remain extremely clunky, unresponsive and slow, on top of months in the forums (thanks to those who try to help and try to remain positive while doing so!)…I’ve sent tickets asking questions & confirmation to save weeks of time all to get incorrect replies and then no reply to the next two responses (yet an email to say the ticket will be closed due to no activity with the ticket while I’m waiting for a response…again).
I’ve had enough for now!!! Your customer service is “horrible currently” and I’m out of patience after everything your company has costs us in time, opportunity, stress, money, expert payments and more. This is not me having a bad attitude, this is me showing proof in screenshots. I tried to stay professional and empathetic to your growing pains but being told sorry after repeatedly being ignored when this is our entire business, reputation and personal finances at stake. We were mislead to believe Adalo is at a point that it IS NOT!! And then ignored again, when trying to save everything we built for a later date when you get the problems TRULY RESOLVED!
Your appeasing update page does NOTHING REAL! I see that the experts and staff have to also defend this promise to MANY people trying to run a business. (Some of you should be greatly rewarded) You act like we should all just fund you, wait on you and accept your apology when we lose possibly millions due to the timing controlled only by your real performance issues. That “could be” acceptable if we knew that going in AND IF YOU DID NOT IGNORE THIS VERY REAL EXPLANATION AND REQUEST FOR PAUSING OUR ACCOUNT OR MONEY BACK before you charge us in two days and then say sorry, our policy includes no refunds! BUT YOU DO NOT! So here is the only NEXT step I guess.
I would like to downgrade to free and NOT LOSE all of my custom actions I figured out how to accomplish and also paid an expert $350 to create for us. I cannot pay $50/month to learn that in the end your platform does not perform and I have to wait until it does to build AND LAUNCH true professional apps that do not have mysterious issues / missing data / etc, with no changes even made to the app and lots more issues I won’t go into. I have lots of determination and proof!
I NEED to pause our account (as I have more data rows and functionality above and beyond the free plan…built-in to our app, that’s just not good enough to launch and create customer service issues for ourselves while answering performance questions from our WOULD BE MANY CLIENTS) and to “not lose” all custom actions created. OR, I would like our money back for all of the months that I paid you just to lose our window of opportunity anyway as it was very misleading for what we wanted to do (web app only even). Either credited for when you are finished fixing all issues with performance or a return of our money please. We’ll go from here, thanks! Reply asap please and thanks.
I think the Adalo platform is an amazing mess to be honest and not at all happy about the misleading experience that cost me / us sooo much!!! I think it may soon be the absolute best platform available! I tried EVERYTHING TO BE understanding, honest, empathetic to your current challenges and support is non-existent which is too much to bare!!!
Missing and changed items in the app… when nothing has been changed in the builder, things mysteriously move or disappear, I currently can’t get past a white screen after clearing cache (etc) and everything worked when I last had to step away due to frustration of non-responsiveness and no answer to my ticket(s).
Hats off to those of you still defend all of this service but I cannot do it any longer with everything lost!!! **
** I can’t even get my account paused when they are going to charge me again in two days!!!
Please let us know when the platform is “actually ready” and if you are going to honor our request after everything that we invested in your platform or if you are going to force us to delete all of that “paid learning and progress” by continuing to ignore it and charge us anyway as it appears in two days!! Thanks!!!
Nothing else has worked…