I have tried to be patient and I was not going to post here in the forum, but now my patience has come to an end. I have emailed Adalo over the past week 4 times, trying to get a response and have not got ONE measly reply. It says you respond to emails sent to email@example.com within 8 hours. This is a lie. I also emailed head of support Ashley, who has also not replied.
What you don’t know is that I can see when someone has opened the email. All of my emails have been opened. One of my emails was opened 18 times, but no reply! This is extremely ridiculous. I then asked for someone here in the forums to reply to my email. And again, no help.
I will now be cancelling and if anyone asks me about Adalo, I will tell them, DO NOT BUY because they cannot answer a simple email.
Before I was cancelling because I wasn’t sure if Adalo would fit my needs. I went straight into Pro to test things out with the app, so I can get a feel for all it’s features. I scoured the forums and read all documentation for the information I needed and came to the conclusion that right now Adalo wouldn’t meet my needs, so after a full day of doing my research and only 1 day of having the subscription, I was cancelling and requesting a refund (which should be doable because I did not have it for long). But now I’m cancelling because support is unresponsive.
I am extremely disappointed. I still had a little faith that maybe when more features were added I could come back and test out my idea, now I’m just done with Adalo. If a support person here would kindly reply to my request for help I would appreciate it. I am still requesting a refund.