Hi - we just had a QA tester run through our web-app. And they encountered the problem of:
“I have opened the web app in my smartphone and it was already showing as Signed up. There
was a label of Phone number and Email and Logout option as shown in Figure 1.” None of the email, password or etc was filled in.
It might be good to check which screen is set to “welcome screen”.
Just checked on your domain - there is definitely something wrong with the welcome screen setting. I would advice to check the user flow thought the app - what do you see them to do.
Also, perhaps you need to set it to this screen with “eco eats” logo and funny animation.
Thanks haven’t had time to run through everything to correct what’s mentioned after testing. But this is our home screen and he’s the first to encounter this problem. I know for me I create multiple accounts- dont log back into them. But have never had an account already exaisting unless I didnt log out from before.
Attached is our home screen that has the suggestion mentioning. It’s in animation but this is a picture.
Now I see that you’ve made a login screen to be a “Welcome screen”.
However, please note, that if a user doesn’t have an account - he/she would never be able to register, as you don’t provide any link for that
As an advice - when you create a “user flow”, you could try to formulate using some kind of “questions-answers” user-stories framework.
For example:
Q: As a new unregistered user, what should I see, when I open the app?
A: I should see a login screen with a signup option.
Q: As a registered user, what should I see, when I open the app some next time?
A: I should see a screen with menu.
Thanks I just checked. If they are not signed in it starts at a greeting page followed by onboarding screens.
If they are signed and return to the app it takes them to the login page.
This page directs 5 different users to their profiles. The only way around not logging in would be making a new welcome page that takes each type of user to their page they should see depending if they’re a consumer or business - not hard to do. Thanks for commenting on a better flow. So far we have not had an new user open to an existing account which was our biggest concern.
I’m not sure reg. your 1st statement.
This is what I get when I open the domain in the browser (Private window - never been there and never registered):
What you should see only for registered users. But that’s actually part of the problem - a first time user shouldn’t have access to this page until they logged in - so why is this popping up if they haven’t logged in?