Mailto links not opening on mobile web app

Hi there,

I’m trying to make a form complete a few actions once the user submits the data. Currently, the submit button inserts the record in the DB, and then directs the user to an external mailto: link with predefined information which opens their emailing app on their computer.

It works fine on desktop, but when I load the web app on my mobile device (Safari running on an iPhone 13) the action doesn’t perform. It will still insert the new record into the database but then does not open the user’s mail app, and just sits there.

I also tried directing users to a blank screen that directs them to this external mailto URL but it still does not open the user’s email application.

Does anyone know why a mailto: link is not opening an app on mobile browsers?

Thank you!!!

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