Hey, I have an app (previously and successfully published on PWA with Adalo standard domain), however, since moving it to our custom domain & republishing, the Adalo “wrap” (the QR code and share details remain). When it was on the previous/standard domain, that disappeared and worked how you’d expect a PWA to work, but since being on our custom domain, it doesn’t go. How can this be removed, does anyone know please? I need it removed before sharing. Thanks
Hi there,
To better assist you, I’ll need a bit more information regarding the issue you’re experiencing. Could you please submit the full details using Adalo’s official support form here:
Submit a Support Ticket
Once I have this information, I’ll be happy to take a closer look and help resolve the issue.
Hello - I did submit a query via your support email address already, but haven’t heard anything back yet
Thank you for the confirmation. Let me check and get back to you.
Really appreciate it, thank you
Hey - is there any update on this please? Keen to have it resolved as soon as I can - thank you
Hi there,
I checked with my team, but we couldn’t locate the ticket you mentioned. Apologies for the inconvenience, it’s possible there was an error in our ticketing system.
Could you please raise a new ticket and let me know here once it’s submitted? I’ll make sure to closely monitor the flow of the new ticket.
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