I recently created my app and I have shared it with friends and family so they can test it.
My app is created in europe and so far all users located in europe are able to sign up and use the app.
I have users in Argentina and brasil that can make an user but then nothing. They are not on my database,but they sent me screenshot of how they are inside the app and their accounts… how is it even possible?
Do I need to make any change in settings or something?
Google has all options as global/whole world, so not sure if it is google side.
The can download the app, open it and sign up, but then they are not on the database,neither can they see anybody else inside the app.
Please help me!!!
Adalo doesn’t have any Geo restrictions / settings. So there are 2 possible reasons for what you’re describing:
- either there is some unknown bug in Adalo platform which allows a user to get inside the app and the database doesn’t store a user record,
- or there is some flaw in your app which allows user to get into the “logged-in user” section without actually having to sign up.
I would recommend start checking your app. One of the ways is to ask your friends in Argentina or Brazil to record all the “user flow” to show you how they get inside the “logged-in only” section in the app and try to reproduce this flow by yourself.
In my practice I’ve seen quite a lot of mistakes in login/onboarding flows, especially in multi-step ones, so this is a good place where you can start searching.
Thank you for the info. I will try to get them to do this recordings.
I finally found the issue, and it is the form.
None of the forms on the app are working correctly. So when they sign up, they get in but because their user is not on the database ( the form didn’t create it) they can’t keep using the app, although the form let them go in.
Also there are other forms that create lists and items that are also not working.
Any idea why this keep happening?
I had this issue once before and I fixed it, but now this issue is not working again. I can’t redo all forms on the app every 2 months!
This is not worth the money
Sorry to hear that.
But it would be useful to see some screenshots or even a video (that’s better) of how you set up a form and what is happening when you sign up as a new user.
Otherwise it is not possible to guess where might be an error.
I have redone all forms following all Adalo instructions and they are still not working.
I tried asking Adalo support and they said they fixed it, but it still happening. So no use there.
Could you think of anything else I could try?
I repeat My forms are simple list forms with some’Set automatically fields’ and apparently those are the ones crashing.
What are they getting when signing up?
You could share some more information - for example, video showing the issue you’re facing. It is not possible to diagnose the problem with the amount of information you’ve provided.
What happens if you manually add the users to test the app with the friends not able to make the app function? It might help narrow down where the problem is. Good luck!
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