Is anyone experiencing issues with their app on their mobile device?
I noticed my app wasn’t progressing past the Intermediate (home) screen two days ago, but I assumed it was something to do with my personal device as I was traveling. Users just reported app crashes when trying to complete purchases, so I know it’s a wider issue.
Anyone seen this? This is honestly terrible timing as I’ve been working to launch an update.
Hi @Emeka,
Was it throwing out a message like, ‘Internal Server Error’ or no message?
Just only when trying to complete a purchase or in other places in the app too? Is it a Stripe component? Would you be able to DM me the app ID and also have you submitted a support ticket?
Thank you and have a great day!
No, there is no message. The Lottie just spins endlessly.
Yeah, I’ve submitted a ticket, and I don’t know if it’s crashing in other places, as it was reported by a user.
Hi @Emeka,
Just thought to check-in, were you able to solve this issue with the help of CH team? (It seems to be related with the issue Shantanu had due to location issues)
Thank you and have a great day!
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.