In the interests of offering an alternative view - I have found Adalo’s help and support system in general to be quite good for a startup as young as they are. Ashley in particular was very helpful when I contacted her and took the time to help as best she could.
Adalo is very clearly still in the early days and I think they are doing the best they can.
Agreed, my experience so far has been great…
Hi Londya,
I completely understand. My experience has been the same when I started as a free client and as a Pro client. You might try explaining your issue directly on their Facebook page and how many days your original request has gone unanswered. Then post each day, 24 hourslater on the FB page until they respond. It is how I got a response. Sadly, it still took a minimum of 24hrs to get a responce.
Good morning,
I appreciate everyone’s input here about our customer support — while in some cases it is hard to stomach that our community has felt so let down, it is also encouraging to hear from the people that have felt like we’ve lived up to expectations. We know both sides of this passion comes from people that care!
That being said, we would like everyone to feel that we have lived up to expectations. We have been internally working on a plan to improve our support experience for the last several weeks & we’re putting our final touches on it before beginning those changes very soon (next week 
). While not all of the issues brought to light will be addressed here, most will.
The best place to find answers to your questions are here in the forum (by either someone from the Adalo team or a community member) or by submitting a ticket here: https://info.adalo.com/submit-a-support-ticket. Please use these two methods to get support for your app, ask questions, and have discussion in these places. One of the ways we have failed in support was by accepting emails that have very little details about the app, screen, component, etc. that is causing trouble. This then requires back & forth in order to provide resolution and continue answering other queries. Our ticketing system will help with that by asking for those details up front.
We know we have not done a good job about setting expectations around support & we’re working to do better. Please bear with us.
One last thing I would like to note, we are humans on this side of receiving tickets, complaints, compliments, and helping out our community. We invite feedback in the form of customer surveys at the end of an interaction with support. We want feedback about our support experience. And since we take our jobs very seriously and we are SO passionate about helping each & every one of you make your apps… sometimes open forum feedback such as this is hurtful, counter-productive, and mis-leading to the rest of the community.
We invite you to give & love to hear your feedback in our surveys — this is where we uncover our problems & improve our support process. We love to help you & see your success, and we’re really doing the best we can.
We love your passion & thank you for sticking with us.
We will be closing this topic now, thank you for understanding.