In the past few months, I have submitted several support tickets. I receive an email that kinda/sorta addresses the issue, but when I respond to those emails with more questions, I never get a reply.
I had assumed that they just didn’t want to respond, but yesterday I realized that they are not receiving my email responses, only the original support request.
This has been ridiculously frustrating…I’m on a paid plan and unable to have a two-way conversation with support. I had to submit a new ticket to post my response to a support email I received. When I try to email support@adalo.com directly, I receive an auto-reply telling me to submit a support ticket.
Has anyone else had this issue and is there any other way to communicate with Adalo staff? Chat, maybe?
Hi @tangerinedee,
I understand you need to contact Adalo.
And when you email support@adalo.com, you receive an auto-reply asking to submit a support ticket.
This is because that email address is unmonitored.
If you have a Twitter account, you can follow them at @AdaloHQ and send them a Tweet directly.
If not, you can always submit a support ticket.
This is a brutal experience @tangerinedee. The product’s good but it’s disappointing support is lacking. Supporting users feels like one of the best things they can do to help people succeed. Hopefully they’ll put some of their new $8M round to use and make support a priority.
The more I attempt to use this product and subsequently need support, the more I realise the level of support is atrocious! I find the level of support appalling and substandard. I have seen what I consider simple questions go unanswered for days or when an answer is provided it is insufficient and leaves more questions and those additional questions go unanswered.The number one letdown for this product is its level of support!
Inversely, coming from GlideApps the level of support is 10 out of 10. You can barely go a few hours without a detailed knowledgeable answer to your support ticket.
Regardless of any perceived advantages of one product over the other the level of support (or lack thereof) will ultimately determine the opinions of its users.
You’re right @Torrsy, simple questions go unanswered and the answers you get never fully address the issue. None of my tickets have been resolved, yet I receive auto-generated emails saying the ticket will be closed.
I don’t think the support staff has a clue what’s going on with the emails.
I thought I was the only one experiencing this. Maybe if they hear from enough paying customers they’ll be motivated to step things up.