In the past few months, I have submitted several support tickets. I receive an email that kinda/sorta addresses the issue, but when I respond to those emails with more questions, I never get a reply.
I had assumed that they just didn’t want to respond, but yesterday I realized that they are not receiving my email responses, only the original support request.
This has been ridiculously frustrating…I’m on a paid plan and unable to have a two-way conversation with support. I had to submit a new ticket to post my response to a support email I received. When I try to email email@example.com directly, I receive an auto-reply telling me to submit a support ticket.
Has anyone else had this issue and is there any other way to communicate with Adalo staff? Chat, maybe?