Hey there! You can always look at the monthly community update to see how support is doing.
In the month of March our average ticket first response time during business hours was 2.9 hours. Our average customer satisfaction score was 5.6/7.
What we have found when people say they aren’t getting responses is a few things:
- They have manually unsubscribed from emails from Adalo
- Their email has bounced in their inbox. It will automatically try to send it at a later time but if it bounces twice, Hubspot automatically marks it as unreachable
- There was a typo in the email they used to submit the support ticket.
Our support team responds to 100% of tickets.
Just to clarify, did you submit a support ticket through this channel, or did you just send an email to help@adalo.com, or something similar?