How long should customer service take?

How Long should it take for a Customer to get Service?
What if you have an app - and - you CANT TAKE ANY PAYMENTS?
What if the USERS on your App CANT CONNECT a STRIPE ACCOUNT?
WHat if it USED TO WORK FINE?
WHAT IF YOU SPENT EMERGENCY TIME MAKING SURE ITS NOT ON YOUR END?
WHAT IF you REPORTED THIS a WEEK AGO?
WHAT IF ITS STILL NOT FIXED?
WHAT IF ITS doesnt even look like it was EVEN LOOKED AT?

What would you think of a BUSINESS that has customer Service that takes OVER A WEEK to FIX A PROBLEM with A PAYMENT SYSTEM? With A Standard Component -ie…STRIPE!

WOULDNT THERE be A MESSAGE that SAYS - “we are working on this and will have it fixed as soon as possible” - ONE COULD ONLY HOPE? NOPE!

Would you think that COMPANY HAS GOOD CUSTOMER SERVICE?
WOULD YOU THINK THAT COMPANY gives a S### about its Customers, and HOW ITS Customers Business would be Affected?
WOULD YOU WANT TO KEEP DOING BUSINESS WITH THAT COMPANY?

WOULD YOU HOPE THAT THE COMPANY WILL GET ITS S### Together VERY SOON?

LETS ALL DISCUSS THIS - Because its Quite Frustrating - VERY FRUSTRATING!
ANYONE? - ALL COMMENTS ARE WELCOME!

There’s a lot of What ifs. Can you just state the facts without riddles.