I tried to download a collection containing about 540 records as a CSV file, but even after waiting for a while, the download didn’t complete.
When I checked the console log in the developer tools, it kept outputting “CSV Export result: {status: ‘STARTED’}” repeatedly. Even after waiting long enough to see about 1,000 of these logs, it still didn’t finish.
When I tried downloading another collection containing about 440 records, it worked, so it seems to be an issue specific to this collection.
The only thing I can think of is that there might be some strange data mixed in, but I couldn’t figure out which specific data was causing the problem.
I’m not sure what the difference is compared to when I was able to download this collection before. I tried deleting the relationship fields I added later, but that didn’t fix the issue.
In the worst-case scenario, I’ll have no choice but to create a new page and build a feature to migrate data created during a specific period to a different collection.
I’d really appreciate your help.
Thank you in advance.
There’s an ongoing issue where, CSV exports fail for any table whose name contains multibyte (non-Latin) characters — Cyrillic, Japanese, etc. It might be the issue you’re facing, have you submitted a support ticket? Or else, send me your app link (with the App ID) and the table/collection name you’re trying to do the export in a DM.
I see—so that’s the situation.
I was planning to submit a support ticket if posting on the forum didn’t resolve the issue, so thank you for letting me know.
I just submitted a support ticket, so please take a look.
You’re very welcome and thank you for submitting the ticket, shared this discussion URL with the team too! Will keep you updated on the progress and have a great day!