Unable to download CSV from Adalo

Hi, can anyone help with this?! I have a collection with 20,000 rows of data. I need to download the CSV so that I can archive the collection.

I do not want the collection to get out of hand. However, the CSV is not downloading. After several minutes trying to download, the download either fails or it simply downloads a blank CSV file, e.g. No Data!

Urgently need help to extract my data.

I tried raising a support ticket over 1 week ago and several emails to Adalo with no response back!!