Image component doesn't send a request to the image source

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1

Suddenly we can’t show image component in my app.

We configured the URL on image source and were able to display the JPG file without any errors.
However, none of the image components have been able to display anything recently.

In the browser’s network logs, there are no logs showing requests to get the JPG file from the configured URL.
We checked the connection settings for the JPG files and they accept connections from Adalo.
The video component requests the same JPG file for its thumbnail and is able to display it successfully.
Both URLs are a perfect match.

What can I do to resolve this issue?

before:

image
image233×475 50 KB

after:

image
image223×403 22.2 KB

2

Hi @ckcac217,

From where does the images comes from, is it from Adalo database or from an integrated database like Xano, Airtable, etc..?

Thank you and have a great day!

3

Hi @ckcac217, If the image loads correctly in the browser but not in the app, the issue is usually the image source, not the Image component.

Please check the following:

  • If the URL is public (no auth / no expiring token)

  • It’s served over HTTPS

When this issue happens, it’s almost always a source/format issue.

Ali Bazzi | Adalo Expert

4

Hi there!

The issue was caused by a React Native setting. This function was recently released on Adalo, and we resolved the issue by enabling it.

Thank you!

1 Like
5

Hi @ckcac217, I’m glad to hear that the issue was resolved.

If you need any further help, let me know.

Thank you!

Ali Bazzi

6

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