When I open a form component to upload an image in my iOS app (published version) and choose any picture in my device the app closes immediately. Can anyone please help me…
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Hi @Ananiya,
(1) you might want to check what version of React is used (is that happen on old / new version) and (2) submit a support ticket.
Best,
Victor.
Is it only on my app or is it on all adalo apps? Because days ago the form was working correctly and letting users upload any image but now both on android and iOS native it is crashing the app ( when the new react native toggle is turned on) when I turn it off iOS works perfectly fine but android build fails, not letting me try it…
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Is it only on my app or is it on all adalo apps? Because days ago the form was working correctly and letting users upload any image but now both on android and iOS native it is crashing the app ( when the new react native toggle is turned on) when I turn it off iOS works perfectly fine but android build fails, not letting me try it…
Can anyone please help me I’m confused what could it possible be?
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Hey Victor, thank you so much for your reply… I wanted to know if it was only in my app or all other apps… and it only happens on the new react native…
Hi @Ananiya,
Is it crashing once you open the screen which has the form or when you interact with it which upon clicking on the image picker to add an image? Is it a built in form or a custom one with text inputs, image pickers? I just tried a new Android build with the new react native toggle turned on and it works without any crashing issues when the screen that had the form component opened! Also if you turn off the new react native toggle, then new builds creates successfully without failing for iOS?
It is the normal adalo image picker component and form component holding image picker, It crashes when you touch any image in your device to upload it , the component brings option to take picture or choose from library and the problem appears when choosing any photo in my device photo library and it immediately closes the app. The screen works perfect fine also when you touch the component it also works perfectly fine, problem only arises when you tap an image to upload it in the form… and my iOS build creates successfully when new react native is turned off but android build fails for almost 5th time in old react native (turning of the toggle)
(Attachment ScreenRecording_11-21-2025 1-50-51 PM_1.mp4 is missing)
(Attachment 9025723536367667004.mp4 is missing)
Thanks for the details @Ananiya! Could you upload the recording coming into the forum instead from your email inbox?
EDIT : Also if you haven’t, please submit a support ticket! : New Bug Form
It’s not uploading for me but the crash happens as soon as I tap any image in my device after clicking the image picker>upload from library option…
Thanks for the information @Ananiya! Could you try to upload the recording again?
It worked on its own! Thank you so much for your help🙏
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Hi @Ananiya,
A support team member should have contacted you in your ticket and I’m glad it’s working now! When turning on the new react native toggle, new architecture is getting added in behind the scenes, and looks like for some reason (might be a glitch) it wasn’t added which caused this crashing issue.
Let us know if you need any other help by creating a new topic!
Thank you and have a great day!
Awesome, thank you so much!
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