Issue with Adalo Emails: Subdomain mtg.adalo.com Not Resolving

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Good morning Kyle and Astha,

We are still not receiving any of your emails, and we don’t know if you are responding to our support requests.

After thoroughly analyzing the reasons why we are not receiving any emails from Adalo, we’ve been reviewing the issue with our hosting provider regarding emails from adalo.com, and here’s what we found:

The sender is not adalo.com but rather mtg.adalo.com, and that subdomain does not resolve.

Oct 17 21:44:58 hl1085 postfix/smtpd[1772865]: NOQUEUE: reject: RCPT from mtg1.smtp.us-west-1.mailertogo.net[143.198.148.127]: 450 4.1.8 <support@mtg.adalo.com>: Sender address rejected: Domain not found; from=<support@mtg.adalo.com> to=<alejandro@visualpublinet.com> proto=ESMTP helo=<mtg1.smtp.us-west-1.mailertogo.net>

We informed our hosting provider that the subdomain is associated with a mail service, but they told us it does not have an A record for email purposes. As a result, our server rejects it, and they cannot set up any filter to accept it, as a basic requirement is not being met.

Could you please verify this information with your technical team and resolve the issue?

Thank you very much.

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Hi @CH_Team tagging you as this might be important. Thanks!

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Thankyou so much @produccionvp for narrowing it down, this is extremely helpful! Forwarded to our CTO, we’re working to resolve this as soon as possible. We will DM you in case we need more details, hope that is alright.

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