'New conversation' chat hiccup

Strange event in chat functionality:
When the user creates a new conversation, chat works.
When the user creates a new conversation , chat works.
But on the conversation list screen, the new conversation list item can’t load (it hangs). Refreshing the app doesn’t resolve it.
BUT if I go into the conversations collection and modify the record name (to anything), the new conversation list item loads fine. Any modification works, even typing the same thing that the action created.
I’ve tried many combinations for the create conversation name, including constants. It doesn’t matter. Nothing works until I manually modify it.
How can I fix this?

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