I’m experiencing an issue with the pre-built Forgot Password / Create New Password flow for email sign-in users and wanted to see if others are experiencing the same thing.
The flow:
User clicks Forgot Password
Enters their email → submits
Receives Adalo-generated temporary password via email
Returns to app → enters temporary password on Welcome Back / Sign In screen
Successfully authenticates
Create New Password screen appears briefly but immediately bypasses to the home screen without waiting for the user to input a new password
The problem:
The Create New Password screen is not pausing for user input. It flashes and immediately routes the user to the home screen, leaving them logged in with only the temporary Adalo-generated password and no way to set a permanent one through this flow.
What I’ve confirmed:
This happens in both web staging preview AND the native iOS TestFlight build
After login, where does the user directed to? I meant, where does the link action goes which is in the login form, submit button? Is it a redirect screen or a screen with the IAPHUB start component, or just directly to the home screen?
Good morning Dilon. After log in, the user is taken immediately to the home screen. I’ve discovered something that may help diagnose.
When the Create New Password screen bypasses user input and routes immediately to the home screen, the Adalo-generated temporary password appears to be set as the user’s permanent password automatically — without any user input on the Create New Password screen. So if I log out and then log back in a password is set without any User created input. Here is the flow –
Went through the full Forgot Password flow
Received Adalo-generated temporary password via email
Entered temporary password on Welcome Back screen
Create New Password screen appeared briefly and immediately jumped to home screen
I then logged out completely which then prompted me to the log in screen – went through the process of logging in and it logged back in without putting in any new password information.
So, I Logged in successfully using the Adalo-generated temporary password — without ever creating a new password
That shouldn’t be an issue! I just tried on an app through the previewer and all worked nicely! Have you submitted a ticket? Would you be able to share the app link in a DM?
I just tried it again in staging preview on my desk top (Mac) and it did the same. Quickly flashed create new password and went directly to home screen – “My Pour Choices”. I was not able to create a new password. I just tried it twice on my iphone through TestFlight and it did the same thing – goes to the create your password screen and then before I can put in a new password it goes to the My Pour Choices – the main screen. I have not tried this with android testing…
That’s strange. I just tried your app on my Windows laptop and didn’t saw any issues. (see below screen recording) Would you be able to share a quick screen recording, from the desktop? It looks like there’s a redirect screen with an animation before the home screen, what are the actions in there? Thank you and have a great day!
Here is the screen recording – I started the video at the point where the Adalo generated password copied and pasted. It does what it is supposed to - goes to the create the password screen but before you can put in a new password it jumps to the main screen. I tried this on my windows laptop and it did not work on my windows laptop. Liz
(Attachment Screen Recording 2026-07-07 at 8.44.34 AM.mov is missing)
my screen recording is a .mov (3 mb’s) and I can’t attach the screen recording. I saw your screen recording and now I feel like what in the world is going on here on with my devices… ha. here is my email ifiogirl@outlook.com if you want to send me an email I can attach the.mov screen shot and send it to you so you can see what I am seeing. my Splash screen happens before the home screen. Thanks again for your help. Liz
Apologies for that! Only staff members can attach video files currently, you can use loom.com or sendspark.com, or upload it on Drive and share the public url here. Anyways, sent an email!
Hi Liz, after watching the video recording I think this is due to that redirect screen. From what I see, the condition met with your account which directly fired the link action in the redirect screen but that condition didn’t met with my account so the link action didn’t fired in the redirect screen.
Could you try this? On the login form, after the login action in the submit section of the form, link it directly to the home/main screen instead to the redirect screen and try again in the staging preview.
Success! Removing the redirect to the Splash Screen and linking the Submit Button directly to the home screen fixed it the Create New Password flow now works correctly and no longer bypasses. I did have some logic tied to the splash screen but in this instance it might not be needed. Thanks for sticking with me on this one. Liz
I mentioned this because I did faced this few months back due to the IAPHUB start component (like after login, user directed to the IAPHUB Start screen and start component redirect the user to a screen from attached conditional link actions) and this is a bug which there’s a card on the team board, and no ETA for a resolution yet and since makers cannot customize the forgot password flow, you would need to build a custom flow like Victor did here as a temporary solution. : https://youtu.be/kQ3v_-us2as
I linked this thread into that card so once it resolves, will update you!
Success! Removing the redirect to the Splash Screen and linking the Submit Button directly to the home screen fixed it the Create New Password flow now works correctly and no longer bypasses. I did have some logic tied to the splash screen but in this instance it might not be needed. Thanks for sticking with me on this one. Liz