Start a conversation on chat feature

[Jrs8]

Whenever i preview my start a conversation on my chat feature it pops up as if I dont have any users, I have 3. How do I fix this issue? Thank you so much! I attached images below to see what I was doing. Thanks again!

[Erik]

Hi,

Two ideas here:

1. Are there usernames in the collection? If that field is blank, it could cause issues here.
2. Try searching for a username and see if you can find it. If you can, it’s the search field being null causing the issue.

Hope that helps,
Erik

[Jrs8]

Now the users pop up but when I click on them it wont start a conversation. How do I do it so when I click on the user it starts a conversation? I attached an image of my fields. Thanks!!

[Erik]

There shouldn’t be any issue with what you have above. That’s standard for the chat app.

I’d review the fields and order to make sure they make sense.