Hi Team,
I posted a support ticket on Friday. Its been over 24-48 hours. Please advise if there is a different ETA for help on my support ticket.
Thank you Adalo for your help in advanced.
Hi Drivenworks,
Sorry for the inconvience. It may take 2 - 3 days for the support ticket to be answered because of an overload of tickets.
Understood. Thank you James!
No problem! Just wait for a response! 
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