Unable to Publish to Custom Domain

Hi friends,

I’m having difficulty publishing the app to a custom domain I bought on squarespace…

Root domain is getrippleapp.com which is the landing page link we are using

  • landing page is hosted in hostinger, and the page is built on wordpress.
  • The domain (getrippleapp.com) is bought from Squarespace.
  • The subdomain we’re using for the Adalo app is app.getrippleapp.com

The problem: I followed the directions on adalo’s tutorials and I still get an error message: Your custom domain could not be verified. Please check your settings and try again.

Questions:
Is it okay to have the main root domain be used for the app marketing landing page and use a subdomain for the app? Or do we need to buy two separate domains? Right now this is the only thing I can think of that’s preventing us from using that custom domain for the app.

Although I have previously used one domain for the clients product marketing website and then a subdomain for their app, unless something has changed recently.

screenshots:



Video link: 20240624_AL-Adalo-CustomDomainIssue | Loom

If any one has any pointers, please let me know.
Thanks in advance for all your help.

Best,
Christina

Hi @ChristinaC,

It seems you didn’t set up the CNAME record for your subdomain or did this incorrectly. This is what I see when doing a name request:

% nslookup app.getrippleapp.com
Server: 8.8.8.8
Address: 8.8.8.8#53

** server can’t find app.getrippleapp.com: NXDOMAIN

Best,
Victor.

Hi Victor,

I did follow the instruction. One question I have is, is it because the main domain is linked to a Wordpresssite hosted on hostinger and the two are fighting, so to speak?

Thanks for your help.

@ChristinaC I can’t guess where is the mistake you’ve made but what I can say now that the domain name app.getrippleapp.com does not exist.

I would recommend checking the domain settings at your hosting provider - I can’t say where as there are no screenshots.

In normal classic setups there should be no any problem when the main domain name is pointing at one address, and the subdomain is pointing at another one.

Best,
Victor.

Hi @Victor

here’s what my domain settings are:


Adding to say that I have used Squarespace domains to add custom (sub)domain to adalo before, and that app is still live, so I referenced what I did before, but still can’t figure it out, :confused:

@ChristinaC you might want to contact Squarespace to resolve this issue. I can’t see what’s wrong here.

Best,
Victor.

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