Video camera crash and plyr video do not work in all native IOS app

Hi there, while trying to get the authorisations from IOS, they had sent an error because the app crashes when trying to open the video camera (photo camera and uploads do works ) (Adalify storage and system). Actually the app does not really need to open the video camera to take video, but that can not be customized. we already open 3 tickets for support without answer and today the plyr video component on IOS ONLY has stopped working at all. Is that Relaited to the tickets? how is it supposed to be solved? Can you Xcode functions, or there is a solution? please help, waiting to IOS launch. Thanks for your time, any info will be appreciated.

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