Video (mp4) not playing on ios

Hey, I’m having an issue, on android the videos (url from dropbox) work perfectly fine, however with the plyr compnent, the videos aren’t displayed on ios, but the sound of the video is played, and if the user is directed to the screen of the vertical video component, the app crashes completely. So both video components aren’t working properly on IOS.Does anyone know how I can resolve this issue?

Hello! Can you please try another video link? If the issue persists, please send a support ticket through this link: Submit a Support Ticket

Thank you!

Hey, I use the database ‘magic text’ for the video urls, the first screen is a list, then the user is directed to the videoplayer screen, with the current list item’s data (including the url), however none of the videos are working, I’ll try to submit a ticket

Thank you for providing further information. In this case, you can submit a support ticket through this link: Submit a Support Ticket

Thank you!

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