White screen appears in internal test

Get Help
1

We are doing an internal test within the PlayStore, after installing the test and opening the app, a white screen appears and nothing of the application can be seen

In Google Play Console I get this message:

Android compatibility issues
The crawler detected a blank loading screen or custom splash screen displayed in the app after the system splash screen. Users starting your app on Android 12 or later will see 2 splash screens.

Thank you

2

Hi @mexicoceragem,

White screen usually means that app has crashed/stopped.
I would recommend submitting a ticket to support: Submit a Support Ticket

Best,
Victor.

1 Like
3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.