but for some unknown reason, when a customer clicks my “request a taxi now” button
no notification pops up or redirects the driver to the accept or decline screen.
Hello Ciaranjsneill, in order to make your notification work, there are some tips that you can do :
1- Make sure that you test the notification from 2 different devices.
2- Review your trigger notification’s receiver in the action.
3- Make sure you enable notifications in the settings of the app on the receiver’s device.
4- Make sure that the receiver of the notification is using a native app (Android or IOS).