I’m modifying the standard chat component to allow my users to only be able to chat with an admin person.
I have several people designated as “admin” using a true/false field in their user profile.
I don’t want the users to see exactly which admin they’re chatting with. So instead of displaying my name, I just display the word “Admin”. And I filtered the list of available chat partners to only show users with “Admin” true. That’s easy. That means incoming chats will be received by all admins.
Here’s the tricky part:
All admins don’t need to see all chats. Is it possible to set this up so that only the Admin who first answered the chat will be involved in the rest of the conversation?
So, Admin A, B, and C will see the first incoming message. But if Admin A replies, then only Admin A will see further messages in that specific conversation. Is there a way for Admin A (either automatically or by clicking a toggle) to indicate “I’ll handle this call”? Leaving Admins B and C to handle others.